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jack r.

Tampico, IL

11/21/2024

Catégorie : Service

bought new 23 hyundai hybrid in 2023

I have no loyalty to any dealer , best deal gets my business, this purchase took place during the chip shortage and dealer stocks of all cars was low especially hybrids. Gave me a good price on the 23 hyundai santa fe hybrid but was disappointed in my trade price, They came up some on trade so we did the deal. the last 5 vehicles I have purchsed have been brand new , we trade every 3 yrs as my wife drives around 25k miles annually. All other dealerships when we purchased new we were made to feel special and appreciated. We did not get that feeling here , felt rushed going over all the new car features at handover, just not appreciated , even seemed bothered when we asked them to take photo by our new car. Also difficult to get into their service dept , must schedule weeks in advance

Christine W.

Bellevue, IA

11/18/2024

Catégorie : Service

Awesome Service at Green Family Hyundai

I recently visited Green Family Hyundai and was blown away by the incredible service from Josh Lopshire, the service manager. Josh was super friendly and professional from the start. He quickly understood my concerns and got straight to work, keeping me updated the whole time.

What really stood out was how fast and efficient everything was. My car was serviced quicker than expected, and I felt really well taken care of. Josh's kindness and helpful attitude made the whole experience enjoyable.

Josh is a real gem at Green Family Hyundai. I highly recommend them and will definitely be back because of the fantastic service he provided.

Christine W.

Bellevue, IA

11/18/2024

Catégorie : Service

Awesome Service at Green Family Hyundai

Christine W.

Bellevue, IA

11/18/2024

Catégorie : Service

Awesome Service at Green Family Hyundai

Laz M.

Davenport, IA

05/30/2023

Catégorie : Service

HORRIBLE EXPERIENCE!!

HORRIBLE EXPERIENCE!!

Now I don't want to say it was because we are people of color, buuuut if it walks and quacks like a duck then obviously its a duck or at least acting like one. Anywho, instead of typing an entire thesis on “How not to treat a Customer” I will list a few issues we had:

1. Accused of Straw Purchasing. Mind you we informed Jake multiple times its was cash purchase

2. After my brother left said establishment, Another rep called asking questions as to why we’re buying the car (dumb question) because we want too!! .SMH.. but hey, I entertained it.

3. Was told they do not except cashiers checks from navy federal credit union because they may bounce. LMBOOOOO sir it is a cashiers check not a personal check. So now we’re writing bad checks ?ANOTHER insult

4. Was told they would give us money off the sale “Nope” that did not happen

5. Called Tuesday ( mind you this foolishness started on Saturday) spoke to a manager and they were STILL talking about the Straw Purchasing / Sale ridiculousness. Are you people OK? PEOPLE OF COLOR CAN AFFORD THINGS WITHOUT FINANCING!!

6. After finally deeming our money acceptable ( and I mean that very insincerely) she informed us ( via phone) we had to have the car titled in IL even though we specifically told them it's a gift for our dad in Missouri.. A MESS!! Why argue? I would rather talk to the state and inform them because clearly these folks here don't listen very well.

Unfortunately it was so so much more, but not only am I tired of typing I also think everyone get the point. I would be remiss if I didn't mention the AMAZING sales rep Nathaniel who came to assist us after all the foolery. Thanks buddy you were great. However everyone else….. lol. Please note, not even an insincere apology was given for the accusations, insults and everything in-between.

Good Luck if you decide to patronize ??
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Green Family Hyundai
4.6
(665)
Hyundai dealer in Moline, IllinoisClosed
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laz marty
4 reviews
a week ago
NEW
HORRIBLE EXPERIENCE!!

Now I don't want to say it was because we are people of color, buuuut if it … More
Green Family Hyundai (Owner)
a week ago
First of all please let me apologize for your experience. Buying a car should be a fun and easy process and I sincerely apologize that it wasn't for you. Second, I assure you that none of your experience was related to your race. We treat all of our customers and employees the same regardless of race, age, gender, or sexuality. The policies that you are referring to apply to all customers. We do not accept cashier's checks from out of the area. I understand that people think they are as good as cash but that just isn't the case. A cashier's check can be faked and we have had this happen in the past. We wish we could make things like this easier but when you get burned a few times you have to put polices and procedures in place to protect yourself. So, in order to avoid an discriminatory practices you have to policies in place that you follow regardless of who the customer is our how much you believe they are being honest. So, again, this policy has nothing to do with you personally. As far as the title issue, we certainly could have attempted to make that easier on you, however, we do have to follow the law and you are not allowed to title a vehicle in a state that you do not live in. So, we could have worked with you to find a better solution or put the title in your Dad's name so that it could be titled in Missouri. Our team certainly should have tried a little harder to help make that easier on you within the limits of the law. We take our reviews seriously and will review this with our team to try and make sure we handle a situation like this smoother in the future. If you have any questions or would like to discuss it further please reach out to me directly at 309-278-4301 or cdresing@greencc.com. Thank you so much for your business and your feedback.

Sincerely,

Chad Dresing
Owner
Reed “SAgamer” Sanders
10 reviews
3 months ago
Had a great experience over the weekend. Was car shopping and thought I made an appointment at this dealership but I messed up and figured I’d try my luck anyways. … More
Tim Karcher
Local Guide·51 reviews·147 photos
a year ago
Took m y 2021 Palisade to get its first oil change. I purchased it at a dealer in Des Moines. But needed a local Hyundai dealer to do service. I decided to try Green Family. I booked early morning 0730 appointment online. They called … More
Photo 1 in review by Tim Karcher Photo 2 in review by Tim Karcher
Taylor Hovde
6 reviews
3 months ago
Out of state college student, I do a lot of traveling home to MN. I took my Hyundai here for an oil change before an 8 hr trip home. Scheduling and time was great. However, during scheduling they asked if I wanted to rotate tires for an … More
Green Family Hyundai (Owner)
3 months ago
Taylor,

Thank you for your feedback. We looked into this and it appears that we have dropped the ball. I am very sorry that his happened. Our service manager, Josh Lopshire, is going to reach out to you to get your issues resolved. Also, please feel free to reach out to me directly if there is anything else that I can do to help. My direct line is 309-278-4301 and email is cdresing@greencc.com. Again, thank you for your feedback and thank you for your business.
Sincerely,
Chad Dresing
Owner
laz marty
4 reviews
a week ago
NEW
HORRIBLE EXPERIENCE!!

Now I don't want to say it was because we are people of color, buuuut if it walks and quacks like a duck then obviously its a duck or at least acting like one. Anywho, instead of typing an entire thesis on “How not to treat a Customer” I will list a few issues we had:

1. Accused of Straw Purchasing. Mind you we informed Jake multiple times its was cash purchase

2. After my brother left said establishment, Another rep called asking questions as to why we’re buying the car (dumb question) because we want too!! .SMH.. but hey, I entertained it.

3. Was told they do not except cashiers checks from navy federal credit union because they may bounce. LMBOOOOO sir it is a cashiers check not a personal check. So now we’re writing bad checks ?ANOTHER insult

4. Was told they would give us money off the sale “Nope” that did not happen

5. Called Tuesday ( mind you this foolishness started on Saturday) spoke to a manager and they were STILL talking about the Straw Purchasing / Sale ridiculousness. Are you people OK? PEOPLE OF COLOR CAN AFFORD THINGS WITHOUT FINANCING!!

6. After finally deeming our money acceptable ( and I mean that very insincerely) she informed us ( via phone) we had to have the car titled in IL even though we specifically told them it's a gift for our dad in Missouri.. A MESS!! Why argue? I would rather talk to the state and inform them because clearly these folks here don't listen very well.

Unfortunately it was so so much more, but not only am I tired of typing I also think everyone get the point. I would be remiss if I didn't mention the AMAZING sales rep Nathaniel who came to assist us after all the foolery. Thanks buddy you were great. However everyone else….. lol. Please note, not even an insincere apology was given for the accusations, insults and everything in-between.

Good Luck if you decide to patronize ??

Edgardo J.

Moline, IL

03/09/2023

Catégorie : Service

Just take your money

Actually should be cero star never going back there again worst experience no there for the customer just to take your money when check under warranty they dont find what wrong with car supposedly fix go pick up drive 2 block same again this was check by hyundai professional tech now I get pay not longer under warranty for whatever reason they found was wrong not there to help the customer find way around for you to pay and not use your warranty or even try to help customer with some kind of discount after they screwed up on the 1st check with the supposedly software update

Edgar S.

Moline, IL

03/09/2023

Catégorie : Service

Just take your money

Anita N.

Rock Island, IL

07/28/2022

Catégorie : Service

My experience of Buying at Green Family Hyundai

I just wanted to shout out to Green Family Hyundai and especially Katelyn Yergler for the excellent service and making me feel like family while buying a new car. This was my second vehicle bought from Green Family Hyundai and the third vehicle for my family.
Thank you.

Jared L.

Bloomington, IL

07/04/2022

Catégorie : Service

Got ripped off

Read everything they have you sign. Bought a new CX50 a few weeks ago thought I was paying MSRP instead paid 25% ($12,000 over the sticker price). Finance guy had me in and out in less than 2 min and misrepresented all the paperwork never told me the price I was paying. Also they lied on the amount I was getting on my trade in. Snakes don't go there.

Carrie S.

Cedar Rapids, IA

04/25/2022

Catégorie : Service

A wonderful Experience

I purchased me Limited Elantra Hybrid from Green Family about a month ago. I have been very happy with my purchase! I have not had great car buying experiences in the past. My sales person Katelyn was great about answering all my questions, I didn’t feel pressured once, thats why I ultimately choose to purchase my vehicle I have never had this positive experience car shopping, so thank you everyone at Green Family Hyundai!

Carrie S.

Cedar Rapids, IA

04/25/2022

Catégorie : Service

A wonderful Experience

Edward S.

Moline, IL

2021 Hyundai Venue

03/31/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Rating

Great!

Josh L., Service Manager de Green Family Hyundai a répondu le 03/31/2022 02:19 PM

We appreciate your positive feedback and it was a pleasure working with you during your recent service visit at Green Family Hyundai. Feel free to contact us with any questions or concerns.

Josh Lopshire
Service Manager
Green Family Hyundai
309-277-8817
jlopshire@greencc.com

Client vérifié

Eldridge, IA

2017 Hyundai Tucson

03/28/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Overall service

Service was good. Bathrooms very dirty and no soap.

Josh L., Service Manager de Green Family Hyundai a répondu le 03/29/2022 06:17 AM

Thank you for coming to Green Family Hyundai for your recent service visit! Feel free to contact us with any questions or concerns.

Josh Lopshire
Service Manager
Green Family Hyundai
309-277-8817
jlopshire@greencc.com

Client vérifié

Sherrard, IL

2020 Hyundai Palisade

03/28/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Service

Good service car was fixed and ready when promised

Josh L., Service Manager de Green Family Hyundai a répondu le 03/29/2022 06:13 AM

Thank you for the great 5 star review! I am glad you had a good experience with us here at Green Family Hyundai. If there is anything you need before your next service just let us know.

Josh Lopshire
Service Manager
Green Family Hyundai
309-277-8817
jlopshire@greencc.com