Solutions d'affaires
English French Canadian
SureCritic / Kaizen Collision Center - Midtown
business image

Kaizen Collision Center - Midtown

Score moyen
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(5 Avis)
50
Écrire un avis

Détails du score

5 stars
69%
4 stars
4%
3 stars
17%
2 stars
4%
1 star
4%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
50
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(402) 551-6000
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
4103 Leavenworth St Omaha, NE 68105-1003
Obtenir des directions
Kaizen Collision Center - Midtown's Avis
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(5 Avis)
Écrire un avis
Avis récents
BK
gravatar
Bill K.
SUBA Ascent Touring w/7-Passenger Seating
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/08/2024
client vérifiéVérifié Client
9
Will go back but they need to improve in some areas
This is my second experience with this vendor. Great experience overall with the exception of the vehicle pickup inspection. The front desk employee took us out to inspect the work. We asked some questions, and she referred to the work invoice and wasn't familiar with the work described on the invoice. Kaizen should have a employee knowledgeable of vehicle bodywork present for the post-repair inspection.
BG
gravatar
Bronwyn G.
Subaru Forester
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2023
client vérifiéVérifié Client
9
Replaced my broken radio antenna
The repair was done correctly, and everyone was helpful and friendly. Communication could have been a little more direct, but other than that, they did what I needed them to do
AM
gravatar
Astrid M.
Subaru Impreza
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/14/2023
client vérifiéVérifié Client
10
Very well done
Everyone at Kaizen is extremely professional and thoughtful. My car was returned ahead of schedule.
JJ
gravatar
Joshua J.
Subaru Forester
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/17/2022
client vérifiéVérifié Client
5
Fine repair but delayed repairs and poor communication
Quoted at 6-7 days for the repair, I reached out after day 7 to figure out what was going on after no communication. Said there were additional repairs. Ended up taking a month in the shop. The repairs seem fine but little to no communication.
Ricky T. de Kaizen Collision Center - Midtown a répondu le 06/24/2022 12:06 PM

Joshua, Good Afternoon - 

Thank you for your feedback, I'm glad to hear that you're satisfied with the repairs. I do apologize for the lack of communication and will reinforce our standards of providing world class customer service; communication is key to ensure you're aware of your vehicle's status. I hope you'll consider us for your future needs and give us the opportunity to prove ourselves.

-Ricky

KM
gravatar
Krista M.
Subaru Crosstrek
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2022
client vérifiéVérifié Client
10
Outstanding service!
This is my second time having repairs done at Great Plains Kaizen. Both times I’ve had outstanding service. Everyone I spoke to was friendly and knowledgeable, and my repairs were done in a timely manner. Each time my vehicle was returned looking brand new.
5 sur 5 résultats
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.