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SureCritic / Grayson Collision Center
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Grayson Collision Center

Score moyen
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(4 Avis)
50
Écrire un avis

Détails du score

5 stars
59%
4 stars
22%
3 stars
4%
2 stars
4%
1 star
9%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
50
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(865) 251-4266
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
8729 Kingston Pike Knoxville, TN 37923-5126
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Grayson Collision Center's Avis
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(4 Avis)
Écrire un avis
Avis récents
KC
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Kathy C.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2025
client vérifiéVérifié Client
10
great
coordination between the body shop and the rental company was seamless.
CC
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Christopher C.
SUBA Outback Limited XT AWD
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/06/2025
client vérifiéVérifié Client
0
Had to give it 1 star, I would give it 0
Terrible service! Treated like you are an aggravation. Lied to repeatedly about the car being done or will be done at the end of this week.
My car was there from November 14th until this past week February 6th and still have not picked the car up yet.
Subaru did not care and told me good luck get State Farm to do something about it because it is an insurance claim.
Approximately $12k worth of service you would expect to at least have them call you to tell you what is happening and you not have to call them to figure out what is happening.
Mark T. de Grayson Collision Center a répondu le 02/06/2025 02:21 PM

We’re really sorry to hear about your experience; it sounds like it went about as smoothly as a flat tire on a race day. Communication is key, and it seems we fell way short of the mark. Your concerns about the service timeline and the need to chase us down for updates are absolutely valid, and we appreciate you bringing this to our attention. We're dedicated to improving our processes so that no one else has to feel like they're in a game of telephone with us. Please know that your feedback means a lot, and we’re committed to doing better in the future. If you'd like to discuss this further, feel free to reach out directly; we’d love the chance to make things right.

KC
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Kathy C.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2024
client vérifiéVérifié Client
10
Car looks like new after repair.
Experience was excellent
JS
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Jamey S.
SUBA Outback Onyx Edition XT w/Continuously Variable Tr
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/13/2023
client vérifiéVérifié Client
0
Worst body shop ever
This is the most incompetent body work and paint I have ever seen to date. Rust and bare metal. Grease on interior.
4 sur 4 résultats
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