Gladstone Mitsubishi got me this time—don’t let it be you. I recently purchased a 2017 Sienna XLE from Andy at the Gladstone Mitsubishi store and was totally fleeced in the process. The car’s engine made a whirring sound in the parking lot and I was assured that it’s from a new timing belt that they just installed. Given my reservations, Andy further assured me that the dealership would draft a We Owe clause in my contract that would protect me for any issues related to the sound. After purchasing the vehicle, the floor manager, Danny, reported to me that the shop looked into the issue and diagnosed the root cause as leaves in the motor. I was hesitant to accept their diagnosis but purchased the vehicle regardless, assuming that I could exercise my We Owe contract if the sound returned. After the sound returned and had obviously not been resolved, I contacted Andy and was greeted with a smug attitude that screamed “I got you”. He at that point communicated to me that the We Owe only held Gladstone Mitsubishi accountable to “check” the sound, not resolve it—what good is that to me? I was fooled by the way Gladstone Mitsubishi drafted their We Owe statement and I was foolish enough the believe that my salesman was honest in his communication. Unfortunately for me, Gladstone Mitsubishi really fortifies the horrible reputation that used car salesmen have. I don’t know where to send you for an honest used car sale, but I know it isn’t here—take your money elsewhere. These guys are jokes and don’t deserve your time or money.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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