NEGLIGENT. UNPROFESSIONAL. VEHICLE DAMAGE. BAR COMPLAINT.
I trusted Gilroy Automotive Repair to complete the necessary repairs on my 2005 Honda Civic LX in early November 2021 which consisted of an alleged Cylinder Head Gasket/Valve Head Issue. Meanwhile the vehicle was in their shop, they were also scheduled to replace the right rear Door Lock Actuator, all repairs resulting in a total of $2,557.44. (Let me state this. Many can relate to the importance of having a working vehicle for everyday use so I needed to have my car repaired but also did my due diligence in comparing the cost of the repairs, expected time frame and whether it would be worth having this vehicle repaired with other reputable small businesses and the answer was unanimously approved)
The completion date was on 11/16, however, there were issues when I picked up the vehicle; coolant odor from the air vents and interior vehicle damage. Both of which were addressed to the shop owner, Jeremy Orosco and his staff. I expressed how unsafe and dangerous this was. Their response was that there was a coolant spill but cleaned it as best as they could. (Listen, I'm not a mechanic or a car expert but even I know this is unacceptable and negligent) Additionally, they had the audacity to state that the vehicle may have another issue which might be causing the vehicle to smell like coolant. (I wish I could say I was making this up but I'm not. You know that saying, if it doesn't look or feel right, it most likely isn't? Well, it wasn't. Keep reading, it only gets worse)
While replacing the door actuator, Gilroy Automotive Repair also damaged the interior right rear door while prying off the panel to replace the door lock. Jeremy attempted to justify their actions stating they had to remove a piece of the door and had some difficulty with doing so. (You can now imagine my concern with their workmanship if there was "difficulty" with replacing something as simple as a door lock and it was done incorrectly) Jeremy offered to replace the damaged part, however, the color did not match the interior of the car.
Due to my concerns being dismissed and getting the run around, the only reasonable thing to do was to file a complaint with the Bureau of Automotive Repair. ( Please visit https://www.bar.ca.gov/Enforcement for more information) Especially since weeks later the vehicle began to tremble uncontrollably, my initial concerns had not been resolved, other repair shops refused to inspect the vehicle and I did not feel comfortable returning to Gilroy Automotive Repair. (I mean, would you?) Meanwhile BAR mediated this investigation, my vehicle was now inoperable. Yes, the vehicle no longer starts. ( Can you imagine if an injury would have resulted due to their defective work? ) Since purchasing this vehicle in 2014, it has been well maintained with no prior issues. (Maintenance book, car fax, and receipts confirm this).
In my opinion, Gilroy Automotive Repair is careless, inexperienced, unprofessional and should receive disciplinary action. Going forward, I genuinely hope they work on their workmanship to prevent situations like this from occurring again.
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I trusted Gilroy Automotive Repair to complete the necessary repairs on my 2005 Honda Civic LX in early November 2021 which consisted of an alleged Cylinder Head Gasket/Valve Head Issue. Meanwhile the vehicle was in their shop, they were also scheduled to replace the right rear Door Lock Actuator, all repairs resulting in a total of $2,557.44. (Let me state this. Many can relate to the importance of having a working vehicle for everyday use so I needed to have my car repaired but also did my due diligence in comparing the cost of the repairs, expected time frame and whether it would be worth having this vehicle repaired with other reputable small businesses and the answer was unanimously approved)
The completion date was on 11/16, however, there were issues when I picked up the vehicle; coolant odor from the air vents and interior vehicle damage. Both of which were addressed to the shop owner, Jeremy Orosco and his staff. I expressed how unsafe and dangerous this was. Their response was that there was a coolant spill but cleaned it as best as they could. (Listen, I'm not a mechanic or a car expert but even I know this is unacceptable and negligent) Additionally, they had the audacity to state that the vehicle may have another issue which might be causing the vehicle to smell like coolant. (I wish I could say I was making this up but I'm not. You know that saying, if it doesn't look or feel right, it most likely isn't? Well, it wasn't. Keep reading, it only gets worse)
While replacing the door actuator, Gilroy Automotive Repair also damaged the interior right rear door while prying off the panel to replace the door lock. Jeremy attempted to justify their actions stating they had to remove a piece of the door and had some difficulty with doing so. (You can now imagine my concern with their workmanship if there was "difficulty" with replacing something as simple as a door lock and it was done incorrectly) Jeremy offered to replace the damaged part, however, the color did not match the interior of the car.
Due to my concerns being dismissed and getting the run around, the only reasonable thing to do was to file a complaint with the Bureau of Automotive Repair. ( Please visit https://www.bar.ca.gov/Enforcement for more information) Especially since weeks later the vehicle began to tremble uncontrollably, my initial concerns had not been resolved, other repair shops refused to inspect the vehicle and I did not feel comfortable returning to Gilroy Automotive Repair. (I mean, would you?) Meanwhile BAR mediated this investigation, my vehicle was now inoperable. Yes, the vehicle no longer starts. ( Can you imagine if an injury would have resulted due to their defective work? ) Since purchasing this vehicle in 2014, it has been well maintained with no prior issues. (Maintenance book, car fax, and receipts confirm this).
In my opinion, Gilroy Automotive Repair is careless, inexperienced, unprofessional and should receive disciplinary action. Going forward, I genuinely hope they work on their workmanship to prevent situations like this from occurring again.