WARNING: GO TO WBL AUTOMOTIVE INSTEAD. Gerber was in charge of protecting our vehicle while waiting for the insurance company to decide if the auto was a total loss. We were assured that the broken windows were covered with collision wrap and the inside was protected. About a week later when we visited the facility to check on the vehicle, the driver door was completely exposed! All the controls in the door were so drenched you could see standing water in them and the seat & floor area were also saturated. This total disregard, unfortunately, caused the vehicle to become a total loss which is not what we wanted, but are now forced to face! When discussing this with Jaime in the collision department she ignored this complaint by trying to change the subject and couldn't even bother with an apology much less a solution to the damage they caused. I was so frustrated with her lack of concern that I simply ended the conversation. I would NOT recommend this facility to anyone for even the simplest of repairs since they couldn't even care for a vehicle awaiting repair!! Worst customer service and concern for others property I've ever experienced. Isn't that their job? To care for our vehicles?? So disappointed!
IF YOU ACTUALLY WANT YOUR VEHICLE TO BE TAKEN CARE OF GO TO WBL AUTOMOTIVE. They took care of another vehicle for us (wind damage) with 110% customer service! From setting up a rental for us, keeping in contact with us, dealing with the insurance company, and closing everything out paperwork wise. Our vehicle was taken care of perfectly and looked amazing! Gerber isn't even on the same league as WBL. Gerber is just highly WRECKED in our book not wreck-ommended! Just these customer's two cents! :) Thanks for reading!
Non recommandé
RW
Ron W.
Dodg
04/19/2013
Vérifié Client
Catégorie : Collision
They were polite, courteous, and timely. They did excellent work. They primed the bumper before they painted it. My vehicle was detailed. They were great.
Recommandé
This review was collected via phone interview by CSi Complete
BW
Beatrice W.
Acura
04/17/2013
Vérifié Client
Catégorie : Collision
It was really frustrating with the lack of communication, I will not go back there.
Non recommandé
This review was collected via phone interview by CSi Complete
JO
James O.
Dodg
04/17/2013
Vérifié Client
Catégorie : Collision
They did what they said!
Recommandé
This review was collected via phone interview by CSi Complete
NZ
Natasha Z.
Mini
04/17/2013
Vérifié Client
Catégorie : Collision
They work with State Farm, one of the preferred shops.
Recommandé
This review was collected via phone interview by CSi Complete
WH
Wayne H.
Hond
04/17/2013
Vérifié Client
Catégorie : Collision
They treated me fair and took care of my needs in a timely manner.
Recommandé
This review was collected via phone interview by CSi Complete
AM
Alex M M.
Subaru
04/15/2013
Vérifié Client
Catégorie : Collision
All of the repairs could be done first time. The tire was not replaced.
Recommandé
This review was collected via phone interview by CSi Complete
JC
Jeffrey C.
Chev
04/15/2013
Vérifié Client
Catégorie : Collision
They did what they were supposed to do and it looks great.
Recommandé
This review was collected via phone interview by CSi Complete
WI
William I.
Ford
04/15/2013
Vérifié Client
Catégorie : Collision
The shop did a great job and did it very fast.
Recommandé
This review was collected via phone interview by CSi Complete
JM
Jenny M.
Ford
04/12/2013
Vérifié Client
Catégorie : Collision
They were very nice and understood that I was in an accident. I was not satisfied with one thing and they fixed that right away.
Recommandé
This review was collected via phone interview by CSi Complete
SV
Sharon V.
Chev
04/11/2013
Vérifié Client
Catégorie : Collision
They had good customer service and good contact. The job done quickly and we were satisfied with the work done.
Recommandé
This review was collected via phone interview by CSi Complete
MG
Marguerite G.
Jeep
04/10/2013
Vérifié Client
Catégorie : Collision
I thought it was professionally done. They were finished at the time they said it would be done. The shop was very clean and overall it was very professional.
Recommandé
This review was collected via phone interview by CSi Complete
KL
Kevin L.
Chev
04/09/2013
Vérifié Client
Catégorie : Collision
Their customer service was great.
Recommandé
This review was collected via phone interview by CSi Complete
PM
Patty M.
Gmc
04/09/2013
Vérifié Client
Catégorie : Collision
It was a very good experience.
Recommandé
This review was collected via phone interview by CSi Complete
KS
Katherin S.
Chev
04/08/2013
Vérifié Client
Catégorie : Collision
They gave great service. They took me home and had the car ready early.
Recommandé
This review was collected via phone interview by CSi Complete
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Vérifié Client
IF YOU ACTUALLY WANT YOUR VEHICLE TO BE TAKEN CARE OF GO TO WBL AUTOMOTIVE. They took care of another vehicle for us (wind damage) with 110% customer service! From setting up a rental for us, keeping in contact with us, dealing with the insurance company, and closing everything out paperwork wise. Our vehicle was taken care of perfectly and looked amazing! Gerber isn't even on the same league as WBL. Gerber is just highly WRECKED in our book not wreck-ommended! Just these customer's two cents! :) Thanks for reading!