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Gerber Collision & Glass - Brunswick (OH)

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(7 Avis)
69

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
69
Score NPS ®

Détails de l'entreprise

Catégories
Contact
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
2000 Pearl Rd Brunswick, OH 44212-3244
Gerber Collision & Glass - Brunswick (OH)'s Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(7 Avis)


NL
gravatar
Norman L.
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/03/2023
client vérifiéVérifié Client
0
Unhappy Customer
Reported rattling, vibration and clunking noises coming from the rear of the car after the read end accident were not resolved during the initial repair and still persistent after their second attempt to verify, identify and resolve the customer reported issues.

I had requested the usage of Subaru Parts for my repair and they ordered after market parts and then informed me when I was dropping off my car.
Sarah E. de Gerber Collision & Glass - Brunswick (OH) a répondu le 12/07/2023 06:08 AM

We are working with the insurance company and Mr. Lease to diagnose his concerns. If the diagnosis shows this is related to the claim, we will resolve the issues through the insurance company. If the diadnosis shows otherwise, then Mr. Lease will decide how to proceed. This has been discussed via phone and email with both the insurance company and Mr. Lease. 

Sarah E. de Gerber Collision & Glass - Brunswick (OH) a répondu le 12/07/2023 06:10 AM

We are working with the insurance company and the customer on the concerns. We will be getting a diagnosis of the problem from the Subaru dealership. If the diagnosis shows this is accident related, we will move forward with billing the insurance company. If the diagnosis shows otherwise, the customer will decide how to move forward. We have communicated this with both the insurance company and the customer via phone and email. 

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.