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SureCritic / Gerald Collision Center
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Gerald Collision Center

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(33 Avis)
48
Écrire un avis

Détails du score

5 stars
70%
4 stars
17%
3 stars
3%
2 stars
3%
1 star
5%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1
Total des ReScores™
5,0
Moyenne de ReScore™
48
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(309) 275-9680
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1210 E Ogden Ave Naperville, IL 60563-1604
Obtenir des directions

Affiliations

Gerald Collision Center's Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(33 Avis)
Écrire un avis
Avis récents
MJ
gravatar
Marilyn J.
SUBA Forester Limited w/Continuously Variable Transmiss
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2025
client vérifiéVérifié Client
10
Great communication
The staff was friendly, helpful, and professional. The communication was outstanding.
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/17/2025
5
Great experience except the survey demands
My experience with Gerald Collision was top notch... until they began demanding that I complete their survey. I did in fact complete the survey yet this morning they flooded my email with 29 requests for a survey. That is my only reason for the 1 star rating. I had previously given them five stars.
Jeff T. de Gerald Collision Center a répondu le 12/17/2025 07:23 AM

Good morning Ms Jacobsen,
This is Jeff Tripp from Subaru of America. Thank you for bringing awareness to the email issue. Something happened in our email system that was not sending emails, and when our IT team was working to correct the problem, something occurred where multiple reminders were sent at once. We apologize for the error. I hope that you will reconsider your star rating for Gerald Collision Center, as the shop has no involvement in the email survey process, and your negative review of your otherwise excellent experience will tarnish their reputation online.
Please feel free to contact me directly if you have any other questions or concerns at jtripp@subaru.com.
Best Regards,
Jeff

Jeff T. de Gerald Collision Center a répondu le 12/17/2025 07:28 AM

Good morning,
I am contacting you from Subaru of America. Thank you for alerting us to the email survey issue. We apologize for any inconvenience. We found an issue where email surveys were not being sent, and while our IT team was trying to correct the issue, something happened where multiple emails were sent at once. I would ask that you please reconsider your star rating for Gerald Collision Center, as they have no involvement in the email survey process, and the negative response could potentially tarnish their reputation.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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