Genesis Woodbridge did very well with service. I brought the car in for service. A GV70 with less than 7K miles. "Genesis Corporate" failed. They sold valet service and did not deliver. I was "Outside of the service area" for all of the Genesis dealers living in Fredericksburg, Va, which must be in a remote location so the valet service is NOT available.
I recently had my 2018 Genesis serviced at Koons of Woodbridge. It as a pleasant experience from setting up the appointment to the servicing. Randy Cadima, the service rep, was excellent.
I have seen an improvement of customer services in this dealership, more to the level of what was expected from Genesis brand. Thank you, you now have a customer for life.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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