Vérifié ClientAloha Mr. Loui,
I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. I do apologize for the confusion on this last visit. Unfortunately we've had some turnover recently and it will take some time to get the new staff up to speed. Cara will be taking over scheduling and servicing our Genesis guests. You happened to get Isaiah who has only been writing service for 10 days and is trying very hard to learn as he goes but because of staffing shortages we have not been able to spend as much time training him as we would like but we are working on getting all of this sorted out. We haven't had a 1 star survey in the 6 months I've been here and it really does bring us down as a dealer as far as Genesis standards are concerns. I will reach out via phone if that is ok to discuss how we can remedy this and possibly get you to consider a rescore. In the meantime please do not hesitate to contact us should you need assistance with your G70.
Thank you again and please stay safe.
Aloha,
Damon Deuprey
Service Manager
Genesis of Waipio
ddeuprey@tonygroup.com
(808)679-3425
Vérifié ClientAloha Leith,
I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your G80.
Thank you again and please stay safe.
Aloha,
Damon Deuprey
Service Manager
Genesis of Waipio
ddeuprey@tonygroup.com
(808)679-3425
Vérifié ClientAloha Dennis,
I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your G80.
Thank you again and please stay safe.
Aloha,
Damon Deuprey
Service Manager
Genesis of Waipio
ddeuprey@tonygroup.com
(808)679-3425
Vérifié ClientAloha Nikki,
I just wanted to thank you for taking the time to return our survey. We really appreciate the feedback. Please do not hesitate to contact us should you need assistance with your G70.
Thank you again and please stay safe.
Aloha,
Damon Deuprey
Service Manager
Genesis of Waipio
ddeuprey@tonygroup.com
(808)679-3425
Vérifié ClientAloha,
Thank you so much for taking the time to return our survey. We really do appreciate it. Please don't hesitate to contact us should you need any assistane with your G80.
Thank you again and please stay safe.
Aloha,
Damon Deuprey
Service Manager
Genesis of Waipio
ddeuprey@tonygroup.com
(808)679-3425
Vérifié ClientYour feedback is important to us and we appreciate that you took the time to complete our brief survey regarding your recent visit to Tony Genesiswhich will help us to improve.
Sincerely,
Miles Miller
Tony Genesis Service Manager
808-679-3425
Vérifié ClientThank you for taking the time to complete our online survey regarding your recent visit to Tony Genesis.
On behalf of our team at Tony Hyundai, I’d like to personally thank you for your response. Your satisfaction is important to us!
Sincerely,
Miles Miller
Tony Genesis Service Manager
808-679-3425
Vérifié ClientThank you for your feedback regarding your recent visit to Tony Genesis! Our goal is to provide an awesome guest experience on every visit!
Sincerely,
Miles Miller
Tony Genesis Service Manager
808-679-3425
Vérifié ClientThank you for your feedback regarding your recent visit to Tony Genesis! Our goal is to provide an awesome guest experience on every visit!
Sincerely,
Miles Miller
Tony Genesis Service Manager
808-679-3425
Vérifié ClientThank you for taking the time to complete our online survey regarding your recent visit to Tony Genesis.
Your feedback is greatly appreciated. We review every single response received and your feedback truly makes a difference.
Sincerely,
Miles Miller
Tony Genesis Service Manager
808-679-3425
Vérifié ClientThank you for taking the time to complete our online survey regarding your recent visit to Tony Genesis.
On behalf of our team at Tony Genesis, I’d like to personally thank you for your response. Your satisfaction is important to us!
Sincerely,
Miles Miller
Tony Genesis Service Manager
808-679-3425
We own a 2021 gv80 and are in love with it.When we received via the mail that there was a seatbelt recall on the gv80.We made an appointment for the remedial work and dropped off our car a couple of weeks ago and had a call from your service department while we went across the street for lunch to pickup our car because our replacement parts were not available at this time.
We had to reschedule the repairs for Weds,June 7th @10am.We arrived at your service lane where there were approximately 7 cars in line ahead of us.After one of your service rep checked us in,we waited in your showroom expecting our car repairs would be completed in a timely fashion.After waiting over an hour with our car still inline with no idea when our car will be worked on.Although a lot of buyers brought their cars in for servicing we were very disappointed that our 10a.m.appointment was not met with urgency.We requested and received another later appointment and drove home.Maybe the third time is a charm…..