After a lengthy pursuit of the “right” vehicle for my dear wife, having researched and driven myriad potential candidates, I suggested that she investigate the GENESIS Brand. She wanted a small, luxury, SUV with a quiet ride, sufficient power and the latest technology in a refined package. We drove and negotiated price for the RX 350, X3, MDX, RDX, GLC 300, Q5 - both Gen 2 & Gen 3, CX 70, CX 90, Telluride, Palisades, Grand Cherokee, and the ES 350, for good measure.
After an obviously extensive search, I received her email from her trip to Genesis, “I Love It.” And, that was that, beyond the negotiation.
We had the good fortune of working with Phillip, who is informed and friendly, and Lloyd, who was able to find my wife’s exact color scheme. Great guys to work with! Pearson doubled the power train warranty. That is confidence in your product. Financing went smoothly and we drove home in a new ride. Bang for the buck, Genesis competes. Add in a cool staff whose service accentuates the buying and ownership experience, and you have a winning combination in a challenging and expensive market segment. We had the option of buying what she wanted and we now have a cool GV 70 in our garage. Thanks Phillip and Lloyd!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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After an obviously extensive search, I received her email from her trip to Genesis, “I Love It.” And, that was that, beyond the negotiation.
We had the good fortune of working with Phillip, who is informed and friendly, and Lloyd, who was able to find my wife’s exact color scheme. Great guys to work with! Pearson doubled the power train warranty. That is confidence in your product. Financing went smoothly and we drove home in a new ride. Bang for the buck, Genesis competes. Add in a cool staff whose service accentuates the buying and ownership experience, and you have a winning combination in a challenging and expensive market segment. We had the option of buying what she wanted and we now have a cool GV 70 in our garage. Thanks Phillip and Lloyd!