My salesman, Hyrum, was great. Finding my vehicle and getting my trade-in valued was pretty straightforward and painless. I put down a deposit on my vehicle and secured my own financing. I waited for a month for the vehicle to arrive and was called down to the dealership to complete paperwork. After declining to purchase any of the b.s. upsell products, I was told that I could not take the vehicle home unless I let them run a credit check on me for "Identity verification" because my payment hadn't arrived from the bank yet. I made a 45 minute trip there and back only to return home empty-handed. After a few days I called in and was able to take my car home. I have never had thus happen to me in any of my previous vehicle buying experiences.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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