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Genesis Of Northwest Houston

Score moyen
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
4,0
(20 Avis)
20
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
20
Score NPS ®

Détails de l'entreprise

Contact
(281) 894-5200
Aucune heure d'ouverture fournie

Heures d'ouverture

* Heure centrale (É.-U. et Canada)
19300 Northwest Freeway Houston, TX 77065
Département des ventes' Avis
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
4,0
(20 Avis)

PW
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Pamela W.
Spring, TX
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/04/2021
client vérifiéVérifié Client
0
Catégorie : Sales
It is not the service department.
Shop other dealerships before you decide to purchase at this one.

SS
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Steven S.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/13/2021
client vérifiéVérifié Client
1
Catégorie : Sales
My experience
The sales staff and general sales manager (Michele Miller) were totally unresponsive and not helpful.

JG
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Johnathan G.
Cypress, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/07/2021
client vérifiéVérifié Client
Catégorie : Sales
Jay
Overall it was a good experience!
Recommandé
Tim S., Fixed Ops Director de Genesis Of Northwest Houston a répondu le 06/11/2021 06:28 AM

Thanks for feedback 

Tim Shipe
Fixed Ops Director
832-446-4021

SS
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Shaquantalia S.
Schererville, IN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2021
client vérifiéVérifié Client
Catégorie : Sales
The purchase of my dream car was extremely easy.
With the help of Burl Franklin, I was practically in and out in record timing, during the purchase of my new GV80. Burl was very knowledgeable and helped me make an informed decision , on such an important purchase.
Recommandé

BH
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Bessie H.
Sugar Land, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/21/2021
client vérifiéVérifié Client
Catégorie : Sales
A Great
They were patient & understanding with me....
Recommandé

TE
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Terry E.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/12/2020
Lost Liner
On July 13th 2020 I was driving out of town. I was traveling about 45 mph on a side road when the passenger side liner came off. I took pictures and texted to Paul in repair dept. I hit nothing and nothing was in the road. It also damaged the replaced bumper when it released. When I was advised there was a cost to liner number 9 I contacted customer service at the Corporate Office. I am waiting for a response.
Non recommandé

TE
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Terry E.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/12/2020
Lost Liner
After both liners came off the car on 3010-2020 I was advised that the shocks were leaking and needed replaced. After review with Paul's warranty repair, only one was approved. During that visit another liner was replaced.
Non recommandé

TE
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Terry E.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/12/2020
Lost Liner
After returning the Driver side liner and being advised it would be replaced. I again left the repair dept. Drove less than 1/2 mile and the Passenger side liner came out. Nothing was hit, nothing was in the street.
Non recommandé

TE
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Terry E.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/12/2020
Lost Liner
03-10-2020 I had the harness replaced. I noticed the liner was not properly installed. That was fixed after I pointed it out. I accepted the auto, drove less than 1/2 mile and the Driver wheel Liner fell out. I took the liner back and the Repair manager Paul said he would replace it.
Non recommandé

TE
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Terry E.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/12/2020
Lost Liner
On 8-23-2019 I replaced my third liner with a cost of $289.58. This time it was the driver side liner. Nothing was hit, nothing was in the road.
Non recommandé

TE
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Terry E.
Houston, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/12/2020
Lost Liner
I proudly purchased my 2014 Equus on 5-9-2015. The first out of town trip started my problems. I was traveling 70 mph on an interstate. The passenger wheel liner released. This was the first of the next 9 times. Nothing was in the road, nothing was run over. When the liner came off, it damaged the passenger side of the front bumper. The clips that hold the bumper in place were broke off. When I returned on 8-6-2015 a new liner was provided but the bumper remained damaged and would not stay in place for the next four years. Many attempts to attach were fruitless. Visits to repair shops had no answer.
Non recommandé

CW
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Cleo W.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2020
client vérifiéVérifié Client
Catégorie : Sales
Vehicles
I wish they had more vehicles colors to choose from.
Recommandé

MG
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Moses G.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2020
client vérifiéVérifié Client
Catégorie : Sales
Great Place
Great people who are friendly and confident. Great Product love my experience and Samuel Urbina is a great person
Recommandé

HL
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Hee Geon L.
Katy, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2020
client vérifiéVérifié Client
Catégorie : Sales
great
everything is good
Recommandé

DK
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Dong Hyun K.
Frisco, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2019
client vérifiéVérifié Client
Catégorie : Sales
Great
Good choice
Recommandé

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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.