Vérifié ClientI'm so sorry, I do it can be frustrating having to wait on the new map update, but we here at the dealership have no control over the map updates. All we can do is as soon as the update is available we will let you know and get it done for you.
George Sanchez
Vérifié ClientKenneth,
Good morning, I understand your frustration with our sales department, but this review is effecting my service department not the sales department. I have no control over the sales department on what they promised you, the only I have control of is fixing your vehicle when it has a problem or recall. Please feel free to contact me if you have any questions.
Vérifié ClientThank you for your feedback.
George Sanchez
Vérifié ClientJames,
Thank you so much for your feedback and I love to hear when our customers have a great experience with us.
Vérifié ClientMoses,
Thank you very much for your feedback, and for choosing Genesis of Northwest Houston for your service needs.
Vérifié ClientHai,
Thank you very much for your feedback.
Vérifié ClientThank you so much for your feedback, we love hearing that customer are enjoying their Genesis.
George Sanchez
Vérifié ClientMuhammad,
Good morning, thank you for your feedback, but after look over the survey. I'm a little confused, because you marked everything great but you gave a 2 star, I would like know what we did wrong on your last visit, to see if there's anything I can do to make it right or so it don't happen next time. Please feel free to contact me on my info below.
Vérifié ClientPatrick,
I'm sorry to hear about this, and I can assure you that Genesis is working hard on this issue. I also have contacted our District Parts and Service Manager and she has forwarded your issue up to her bosses, they're asking for your radio ID. Please feel free to contact me if your have any questions or if there's anything I can do for you.
Vérifié ClientDr. Tal,
Thank you very much for the kind words and I'm glad that you're taken care everything you come in for service.
Vérifié ClientMichael,
Thank you for your feedback and I hope you're enjoying your new vehicle.
Vérifié ClientMarcus,
Thank you very much for your feedback and for being part of the Genesis of Northwest Houston family. May you and your family have a Merry Christmas and a Happy New Year.
Vérifié ClientHai,
Thank you so much for your feedback, and choosing us to service your Genesis. If there is anything we can do please don't hesitate to reach out us.
Vérifié ClientDarrell,
Thank you so much for your feedback, and I happy to hear that you had a great experience and that you're enjoying the G90.
Vérifié ClientRonald,
Thank you very much for your feedback, and for choosing us to service your vehicle.
