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Genesis Of North Plainfield

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(32 Avis)
45

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,8/5Évaluation globale 2,8/5Évaluation globale 2,8/5Évaluation globale 2,8/5Évaluation globale 2,8/5
4
Total des ReScores
5,0
Moyenne de ReScore
45
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(908) 757-4000
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1099 Route 22 West North Plainfield, NJ 07060

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 3,5/5Évaluation globale 3,5/5Évaluation globale 3,5/5Évaluation globale 3,5/5Évaluation globale 3,5/5
10
Total des ReScores
4,9
Moyenne de ReScore
92
Score NPS ®

Détails de l'entreprise

Contact
(908) 757-4000
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1099 Route 22 West North Plainfield, NJ 07060
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(32 Avis)

Client vérifié
Union, NJ
2022 GV70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2023
client vérifiéVérifié Client
10
Catégorie : Sales
Recall
I was notified my car had a seat belt recall. Genesis automatically ordered the parts and called me to set up an appointment. They were very on top of everything and provided my a ride to and from the dealership. I then received a call from johan to check on my experience and answer my additional questions. He provided me a number to get in touch with him if I ever need anything else with my car. The service was impeccable.

Client vérifié
Union, NJ
2022 GV70
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/19/2022
client vérifiéVérifié Client
0
Catégorie : Sales
Awful all around service
Let’s start with they sell you on the Genesis experience. They didn’t have a loaner car. So had to spend over 2 hours there.
Car wash was awful. Looked worse than when. I brought it in.

BN
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BABARENE N.
Jersey City, NJ
2022 GV70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Great help
The customer service was great. The waiting area was comfortable And didn’t mind waiting

Client vérifié
Westfield, NJ
2017 G90
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Transition to new Customer Service Person
I must admit that the quality of my experience with Shawn was outstanding. His Skillsin all areras were well matched for the client base of a Genesis owner.
So , my inital reaction was one of adjustment to the transition and my prior experiences. Tracy was extremely engaging and , although a different style, extremely responsive and engaging.

JN
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James N.
Millburn, NJ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/28/2022
1
Catégorie : Service
Service Department
Overall poor experience trying to get my G70 in for regular maintenance (oil change/tire rotation). Originally scheduled a valet pickup 4 weeks in advance only to be called the actual morning of pickup that no driver was available to come out. I was assured by Sean that he would call me back later in the day to reschedule. That didn’t happen. I left him a voicemail the next day but still did not get a call back. I called 10 days later to reschedule and was connected with Sean to arrange. He did not apologize for never getting back to me and put me on the calendar with a valet pickup 4 weeks out. And then I got a call the night before that pickup by Mike who said they can’t honor this pickup or the service appointment either. He was not clear as to why the last minute cancelation other than the schedule got messed up. I explained this was now the second last minute cancelation but he assured me he’d call me the next day to reschedule and make good. It’s been over a week now and I’m still waiting for that call. I'm amazed at the clear lack of customer service or care on display here. Love the car but not going to fooled a third time with this place. Will give Denville my business.

ML
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Michael L.
Morristown, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great service experience
Global Genesis provides excellent, courteous and timely service. My service coordinator, Sean Grundy, is terrific! At my most recent servicing, senior dealership administration went above and beyond to resolve a problem I’ve been having with Genesis corporate. My thanks for their efforts!
JAMES A S., Service and Parts Director de Genesis Of North Plainfield a répondu le 03/22/2022 06:42 PM

On behalf of the entire Global family, I would like to personally thank you for taking the time to send such a wonderful review and for choosing us to service your vehicle. Sean and the Global team strive to supply an exceptional service experience and do our very best to maintain your vehicle in a timely manner. We look forward to seeing you during future visits and thank you for your business.

           Jim Stolz
Service and Parts Director
      Global Auto Mall
      1099 Route 22 W
North Plainfield, NJ 07060
www.globalautomall.com

RM
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Rosa M.
Linden, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2022
client vérifiéVérifié Client
10
Catégorie : Service
Genesis North Plainfield Service: AMAZING
Sean and the rest of his guys are amazing. Always willing to work with you around your busy schedule. Will continue to get my car serviced here.
JAMES A S., Service and Parts Director de Genesis Of North Plainfield a répondu le 02/25/2022 05:48 PM

On behalf of the entire Global family, I would like to personally thank you for taking the time to send such a wonderful review and for choosing us to service your vehicle. Sean and the Global team strive to supply an exceptional service experience and do our very best to maintain your vehicle in a timely fashion. We look forward to seeing you during future visits and thank you for your business.

           Jim Stolz
Service and Parts Director
      Global Auto Mall
      1099 Route 22 W
North Plainfield, NJ 07060
www.globalautomall.com

YL
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Yiming L.
Flemington, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2022
client vérifiéVérifié Client
10
Catégorie : Service
They are the best
They are friendly, knowledgeable professional and fastest service l ever seen!
JAMES A S., Service and Parts Director de Genesis Of North Plainfield a répondu le 02/25/2022 05:30 PM

On behalf of the entire Global family, I would like to personally thank you for taking the time to send such a wonderful review. Sean and the Global team do their very best to maintain your vehicle to keep it operating perfectly and offer a great experience. We look forward to seeing you during future visits and thank you for your business.

           Jim Stolz
Service and Parts Director
      Global Auto Mall
      1099 Route 22 W
North Plainfield, NJ 07060
www.globalautomall.com

SC
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SHIHTAO C.
Edison, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2022
10
Catégorie : Service
Genesis of North Plainfield provides the best services in the last 3 years
Thank Sean and team. They provided me the best maintenance services for my G70.
(This is the first time I wrote a review. All service team did great jobs in the past 3 years.)

I decide to have my next new car, G80 Sport, from Genesis of North Plainfield as well.
JAMES A S., Service and Parts Director de Genesis Of North Plainfield a répondu le 01/20/2022 05:12 PM

On behalf of the entire Global family, I would like to personally like to thank you for taking the time to send such a wonderful review. Sean and the Global team work hard to supply an exceptional service experience look forward to seeing you during future visits.

           Jim Stolz
Service and Parts Director
      Global Auto Mall
      1099 Route 22 W
North Plainfield, NJ 07060
www.globalautomall.com

Client vérifié
Flemington, NJ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/01/2021
client vérifiéVérifié Client
2
Catégorie : Service
Sean was the best thing about the place. the people quoting the trade in did not do them justice.
They took advantage of me as a result of the shortage in cars where they were charging top dollar on the new car but low balled me on the trade in. The insurance company offered me 6,000 dollars more.
JAMES A S., Service and Parts Director de Genesis Of North Plainfield a répondu le 10/02/2021 02:43 PM

On behalf of the entire Global family, I would like to personally apologize that you were not 100% satisfied with your recent service experience.  We do appreciate your feedback because this helps us improve our process and correct our errors. Unfortunately, this survey directly effects the one person you have complimented. Sean strives to supply an exceptional service experience and the Global team work hard to maintain your satisfaction. I have spoken with our General Manager, Ed and asked him to contact you directly to see what we can do to make things right. Can you please email mail me the best phone number to contact you at your convenience?

Best regards,

           Jim Stolz
Service and Parts Director
      Global Auto Mall
      1099 Route 22 W
North Plainfield, NJ 07060
www.globalautomall.com

ML
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Michael L.
Morristown, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2021
client vérifiéVérifié Client
Catégorie : Service
Great Service and Attentive Staff
My service experience was excellent. My service advisor, Sean Grundy, consistently provides exceptional service for my service visits.
Recommandé
DAVID K., Service and Parts Director de Genesis Of North Plainfield a répondu le 07/19/2021 03:14 PM

Sean and his team thank you very much for your feedback!  

David Karlstein
Director- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com

LS
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Lisa S.
Whitehouse Station, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2021
client vérifiéVérifié Client
Catégorie : Service
Nice honest and courteous people.
Our service adviser Sean Grundy and the entire service staff took care of our vehicle with great care and efficiency. All work requested was done to our complete satisfaction and at very reasonable cost. Our vehicle was delivered back to us washed and vacuumed.
Recommandé
DAVID K., Service and Parts Director de Genesis Of North Plainfield a répondu le 06/21/2021 01:38 PM

Thank you very much.  This really means a lot to Sean and the team.  

David Karlstein
Director- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com

GF
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Gregory F.
Warren, NJ
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2021
client vérifiéVérifié Client
Catégorie : Service
Very responsible and personable Genesis service manager.
The Genesis service manager at Global went out of his way to get my G 80 in for service. He personally greeted me where I dropped the car off, and listened to my explanation of the problem. He provided me with a 2021 G 80 loaner car for the duration of the service.
He kept me apprised of what the diagnosis was for my car, and when the work would be completed. Sean Grundy would be a very valuable asset wherever he worked, Global is lucky to have him. Also upon completion of the repairs, he personally dropped my car off at my house, and again explained what had to be repaired on my car.
Recommandé

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/15/2021
Catégorie : Service
Get your own dealerships
Get your own dealerships
Non recommandé
DAVID K., Service and Parts Director de Genesis Of North Plainfield a répondu le 06/16/2021 12:08 PM

On behalf of the entire Global family, I would like to personally apologize that you were not 100% satisfied with your recent service experience.  I have asked Sean, our Genesis Experience Manager, to reach out to you directly to see what we can do to make things right.  

Thank you for taking the time to provide your feedback,

David Karlstein
Director- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com
DAVID K., Service and Parts Director de Genesis Of North Plainfield a répondu le 06/17/2021 02:02 PM

Thank you very much. This means a lot to Sean.

David Karlstein
Director- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com

JM
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Joseph M.
Edison, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2021
client vérifiéVérifié Client
Catégorie : Service
Service advisor Sean is truly outstanding.
Sean has been my service advisor since I began using Genesis of North Plainfield for service. The service experience is 180 degrees opposite of the poor service and sales experience I had with the Genesis dealer where leased the car.
Recommandé
DAVID K., Service and Parts Director de Genesis Of North Plainfield a répondu le 03/24/2021 12:30 PM

On behalf of Sean,  and the entire Global family, we truly appreciate your feedback.  

Please stay safe, 

David Karlstein
Director- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com

LS
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Lisa S.
Whitehouse Station, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2021
client vérifiéVérifié Client
Catégorie : Service
Nice courteous people and Svc. Adv. Sean Grundy and Svc. Mgr. Jim. (Sorry I forget his last name)
It is all said above.
Recommandé
DAVID K., Service and Parts Director de Genesis Of North Plainfield a répondu le 03/17/2021 12:05 PM

Thank you very much for your feedback.  While I know there are complicated legal issues regarding things like franchising, I might suggest you reach out directly to Genesis Consumer Affairs for an answer to your question.  
I am very happy to hear that the team here at Global has been outstanding for you. 

We appreciate your time,  

David Karlstein
Director- Service and Parts
908.757.4000 x343
DKarlstein@globalautomall.com

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