No Follow Up & Questionable Advertising Practices Warning
On Thursday I made contact with this dealership regarding one of their used Genesis G80 cars. I filled out the KBB trade in value form on their website to find out what my trade was worth. I even sent them multiple pictures of my low mileage 2016 Z51 Corvette. Zoey the sales assistant was overjoyed and thanked me for all the info. She was sure her team would be interested in my trade. Being 5 hours away I wanted to establish a deal before I made the trip. Understanding it would require an in-person review of both cars. I was contacted by Tanner and all information was passed onto him later on Thursday. He in turn needed "Billie" to review the information and get back with me. My only contact with "Billie" was how nice he thought my car was and how much I wanted for my Corvette. I told him based on their web site evaluator what I wanted. All this happened on Thursday. By Friday at 1:14 pm I had not heard anything back, so I reached out to them. Tanner would explain that they were short staffed, and he would need to get back with "Billie" about it. It is now Monday 3/11/2024 at 1: 30 pm, and not a word from anyone. I should be appreciative of them for how this worked out. If this is how they do business, then I don't need to do business with them. Oh, did I mention that the mileage on the car I was interested in was listed in all advertisements at a substantially lower mileage (about 4,000 miles) than the actual mileage? Seems they used it as a service loaner for some time. Thanks for wasting my time. I hope this can serve as a warning to others regarding the way you do business.
RS
Robert S.
Weleetka, OK
01/31/2024
0
Catégorie : Sales
Service department unsatisfactory!
On the way home after a previous oil service appointment the shroud covering the oil pan came loose and began dragging on the roadway. Apparently a fastener was left undone. Then on this occasion (24,000 mile service) the car was returned with a heavy coating of grease/oil on the leather steering wheel. Apparently the service tech (Kuczajda) didn’t care enough to wash his hands or wear gloves. Will not return for any further service at Genesis of Norman.
MI
Michael I.
Scott Depot, WV
12/28/2023
0
Catégorie : Sales
The worst at getting back with you.
So, why would I even take the time to write this? In hopes that no one else would waste their time trying to work with this dealership.
The only reason I'm giving 1 star is because you can't write a review without checking one. Otherwise, I wouldn't give any stars.
This was my experience;
I First called on Dec 7th. It is now December 23rd.
2023 Genesis GV80
Wanted to pay cash.
No calls returned after promise upon promise. Left many messages asking for a return call. Even to the general manager. No return calls. Had conversations (by me calling) with 5 different people. All promising to get back with me right-a-way.
The vehicle I called on was listed on several sights for $52,995. It's been for sale since September 3rd.
Now they want $63,000 for the vehicle. And, they say that is the wholesale price. Can only get that price with a trade in or by financing.
They must be doing really well. Because they sure didn't need or want my business.
I can't figure out how they would ever sale a vehicle.
TL
Tim L.
Preston, OK
08/28/2023
0
Catégorie : Sales
Liars and cheats
First of all on our BRAND NEW car there was a rock chip in the front and we were promised it to be fixed and of course they did nothing but put touch up paint on a brand new car and second we asked to have our excise tax included in the loan which they did but never sent the check with the paperwork and now I can’t get ahold of anybody or get a call back and they have already been paid that money. Very shady buisness practices and straight out liars to your face. If you buy a car here after this review it’s on you for the BS you will absolutely deal with with these liars !!!
JM
Jeff M.
Oklahoma City, OK
08/04/2023
0
Catégorie : Sales
Liars
I bought my new vehicle July 8 today is August 4. I still do not have my paperwork to get my pack or to even know if it’s financed after I put $54,000 down nobody calls I told the management my complaints and they don’t give a shit, I was told by Truman get my paperwork would be hand-delivered to me Xpress mail still hasn’t showed up. My car salesman lied to my face and said he had my front windows tinted and it was a complete fabrication so if I don’t have my paperwork by the eighth, which is 30 days I will get an attorney .
LA
LEISHA A.
Noble, OK
2023 GV80
02/21/2023
Vérifié Client
10
Catégorie : Sales
Returning customer - loving our new Genesis!
As always, Sonja and the team at Genesis of Norman took great care of us. Sonja always listens to understand our current needs, and comes through with the perfect fit! The safety, reliability and luxury of the Genesis make it a perfect fit for us.
RA
ROBERT A.
Norman, OK
2023 GV70
08/23/2022
Vérifié Client
10
Catégorie : Sales
New Car Purchase
I recently purchased a GV70 from this dealership, the sales and finance team are very professional, accommodating and respectful. I will continue to do business here and proudly refer anyone I know to buy from this dealership.
RS
Robert S.
Norman, OK
04/26/2022
0
Catégorie : Sales
First impressions are everything
First impressions are everything and clearly Genesis made a very bad one. Absolutely love the brand fell in love with the car online. Had every intention of coming in purchasing it in cash. Catch is the vehicle was actually listed for 20,000 under MSRP as a scheme to get people in the building. Poor marketing strategy with a lasting impression of Genesis. I got an email stating that they wanted to make everything as smooth as possible and told me I’d have to speak to the manager. When I let them know I was interested in the vehicle for the listing price. Very shady business practices thought they were different.
Cyndi Burris is an excellent salesperson! She is timely, courteous, knowledgeable and an overall nice person. Second vehicle I’ve purchased at AutoMax with Cyndi as my salesperson.
This was a very positive experience with my car purchase. So easy to work with and they went the extra 100 miles in getting me what I wanted. Highly recommended if you are looking for an amazing car at a great price!
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