Hello Anthony,
Thank you for your recent service visit, we really appreciate your business. I'm going to send you a re-score since Genesis considers anything under a 5 star rating a failure on our part and our service advisor, plus it greatly affects us with the manufacturer. If there was an issue that will prevent you from re-scoring us please feel free to contact me personally.
Thank you
Bill Sullivan
860-443-8432 ext. 6152
bsullivan@mjsullivanauto.com