Awful customer service. I own a Genesis GV70 and tried to schedule service and a rental car. The person working there said I cannot get a loaner because I did not purchase my car from this dealership which is not anywhere in fine print. That is absolutely ridiculous and a lie, not a rule I have ever seen. I have literally gotten loaners from another Genesis dealership in Pittsburgh when I purchased my car in Massachusetts, I have no clue where this salty marketing strategy is. I have recommended someone else to purchase from this dealership and they did. If thats the service you give, I will not leave without saying something. I never in my life had to deal with this.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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