The quality of service provided at this location is extremely poor. I strongly recommend documenting your vehicle with detailed videos and pictures before any work is performed. Additionally, do not rely on the promise of a courtesy car, as it will most likely not be honored.
It is concerning that such substandard service is permitted to persist. I urge Genesis to consider comprehensive retraining for the staff at this location to prevent further damage to the company's reputation.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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It is concerning that such substandard service is permitted to persist. I urge Genesis to consider comprehensive retraining for the staff at this location to prevent further damage to the company's reputation.