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SureCritic / Genesis Of Melbourne
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Genesis Of Melbourne

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(79 Avis)
91
Écrire un avis
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Détails du score

5 stars
89%
4 stars
6%
3 stars
1%
2 stars
1%
1 star
<1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5
18
Total des ReScores™
4,9
Moyenne de ReScore™
91
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(321) 723-4500
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
915 W. New Haven Ave. Melbourne, FL 32901
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Service après-vente's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(79 Avis)
Écrire un avis
Avis récents
BC
gravatar
Benjamin C.
Shelbyville, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2025
10
Catégorie : Service
EXCEPTIONAL COMPANY!!
I recently was in the market for a used Genesis. . I had a horrific experience at another Genesis dealership close by on trying to purchase a GV70.

I called and met with salesman Eric , Manager Ali and the general manager Colby. .

What a delight it is to deal with quality, honest and caring people. I live out of state, but I will shop here again because of their integrity and standing behind their product.! As an owner of a 50 year old company, its impressive to see people of this caliber in sales and just working hard for their clients!

Call these guys, TODAY! You will not be disappointed!!
BC
gravatar
Benjamin C.
Shelbyville, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2025
10
Catégorie : Service
EXCEPTIONAL COMPANY!!
I recently was in the market for a used Genesis. . I had a horrific experience at another Genesis dealership close by on trying to purchase a GV70.

I called and met with salesman Eric , Manager Ali and the general manager Colby. .

What a delight it is to deal with quality, honest and caring people. I live out of state, but I will shop here again because of their integrity and standing behind their product.! As an owner of a 50 year old company, its impressive to see people of this caliber in sales and just working hard for their clients!

Call these guys, TODAY! You will not be disappointed!!
JT
gravatar
Jerry T.
Merritt Island, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/14/2024
0
Catégorie : Service
Service is nonexistent
Google Review 9/15/2024
I have owned Mercedes, infinitys, Cadillacs and Corvettes. Genesis of Melbourne service is the absolute worst I have ever encountered. It is nonexistent. I purchased a new 2024 Genesis GV70 from Genesis Of Melbourne in December 2023. At the time of my purchase I asked about service and I was assured service would not be an issue at this Hyundai dealer selling Genesis. I have found it impossible to speak to a Genesis service representative at this dealership, and I have been trying foralmost a year. I complained to Genesis Motors and a representative recommended I drive 40 miles to a different dealer for service. Unacceptable. Due to lack of service at this dealership, I have decided to get rid of my GV70. Great car, terrible dealer service. Based on my experience with Genesis Of Melbourne, I do not recommend doing business with them.
JT
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Jerry T.
Merritt Island, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/14/2024
0
Catégorie : Service
Service is nonexistent
I have owned Mercedes, infinitys, Cadillacs and Corvettes. Genesis of Melbourne service is the absolute worst I have ever encountered. It is nonexistent. I purchased a new 2024 Genesis GV70 from Genesis Of Melbourne in December 2023. At the time of my purchase I asked about service and I was assured service would not be an issue at this Hyundai dealer selling Genesis. I have found it impossible to speak to a Genesis service representative at this dealership. I complained to Genesis Motors and a representative recommended I drive 40 miles to a different dealer for service. Unacceptable. Due to lack of service at this dealership, I have decided to get rid of my GV70. Great car, terrible dealer service. Based on my experience with Genesis Of Melbourne, I do not recommend doing business with them.
DM
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Donald M.
Vero Beach, FL
2021 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/02/2022
client vérifiéVérifié Client
10
Catégorie : Service
Don R
GGGRRRREEEAAAATTTT!!!!
LAELLE S. de Genesis Of Melbourne a répondu le 03/02/2022 06:06 AM

Thank you for taking the time to complete our survey. Your opinion is very important to us as we are always looking ways to improve your experience. We would like to thank you for your loyalty to Genesis of Melbourne and we will continue to honor our commitment to providing you with the very best customer service. Please do not hesitate to reach out if there is anything else we can do for you and we look forward to seeing you again soon!

 

Thank you,

Laelle Spoly 
Coastal Hyundai/Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

BA
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Brian A.
Palm Bay, FL
2019 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2022
client vérifiéVérifié Client
10
Catégorie : Service
Service at the highest level
Genesis of Melbourne always makes each experience painless and the staff is incredibly knowledgeable
LAELLE S. de Genesis Of Melbourne a répondu le 02/22/2022 12:20 PM

Thank you Brian for taking the time to complete our survey. Your opinion is very important to us as we are always looking ways to improve your experience. We would like to thank you for your loyalty to Genesis of Melbourne and we will continue to honor our commitment to providing you with the very best customer service. Please do not hesitate to reach out if there is anything else we can do for you and we look forward to seeing you again soon!

 

Thank you,

Laelle Spoly 
Coastal Hyundai/Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

KF
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Kenneth F.
Ann Arbor, MI
2018 Genesis G80
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/03/2022
client vérifiéVérifié Client
9
Catégorie : Service
title cant be blank
comments must be present
LAELLE S. de Genesis Of Melbourne a répondu le 02/04/2022 06:03 AM

Hi Kenneth,

Thank you for taking the time to share your service experience, your feedback is very important to us. I see that we fell a little short of our usual 5 stars and would appreciate the opportunity to speak with you further about some areas of improvement. Please reach out to me at your convenience at 321-727-2400 ext1313.

Thank you,

Laelle Spoly 
Coastal Hyundai/Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

JP
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James P.
Melbourne, FL
2019 Genesis G70
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2022
client vérifiéVérifié Client
Catégorie : Service
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
01/31/2022
5
Catégorie : Service
Good except for the finance dept.
Anthony in sales is great. Willy in service is great. The service is next to none.
However, the finance dept. is a rip-off. The sold me a extended service agreement but never pointed out it cost $2233. When I noticed it in my contract I went to the service department and cancelled it. That was in Nov. It is now Feb. and I am still waiting for the credit to show on my car loan.
LAELLE S. de Genesis Of Melbourne a répondu le 02/02/2022 07:18 AM

Good Morning Mr. Piason,

Thank you for taking the time to share your service experience, your feedback is very important to us. I see that we fell a little short of our usual 5 stars and would appreciate the opportunity to speak with you further about some areas of improvement with finance, this review is for service.  Please reach out to me at your convenience at 321-727-2400 X1313. 
Thank you,

Laelle Spoly 
Coastal Hyundai/Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

 

 

LAELLE S. de Genesis Of Melbourne a répondu le 02/02/2022 07:21 AM

Thank you for taking the time to share your service experience, your feedback is very important to us. I see that we fell a little short of our usual 5 stars and would appreciate the opportunity to speak with you further about some areas of improvement with finance, this is a service review. Please reach out to me at your convenience at 321-727-2400 ext 1313. 

Thank you,

Laelle Spoly 
Coastal Hyundai/Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

 

SS
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Shakerria S.
Palm Bay, FL
2018 Genesis G80
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2021
client vérifiéVérifié Client
Catégorie : Service
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/10/2021
9
Catégorie : Service
Very Personable
Jadon Fazio Makes you feel comfortable. Explains and makes sure youunderstand.
LAELLE S. de Genesis Of Melbourne a répondu le 12/13/2021 04:59 AM

Thank you for taking the time to complete our survey. Your opinion is very important to us as we are always looking ways to improve your experience. We would like to thank you for your loyalty to Genesis of Melbourne and we will continue to honor our commitment to providing you with the very best customer service. Please do not hesitate to reach out if there is anything else we can do for you and we look forward to seeing you again soon!

 

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

Employés avec lesquels vous avez travaillé
JF
JASON FAZIO
EC
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Edward C.
Palm Bay, FL
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/27/2021
client vérifiéVérifié Client
10
Catégorie : Service
Outstanding Service
Jason is extremely knowledgeable and professional.
LAELLE S. de Genesis Of Melbourne a répondu le 11/29/2021 05:06 AM

Thank you for taking the time to complete our survey. Your opinion is very important to us as we are always looking ways to improve your experience. We would like to thank you for your loyalty to Genesis of Melbourne and we will continue to honor our commitment to providing you with the very best customer service. Please do not hesitate to reach out if there is anything else we can do for you and we look forward to seeing you again soon!

 

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

Employés avec lesquels vous avez travaillé
JF
JASON FAZIO
RN
gravatar
Robert N.
Sebastian, FL
2019 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great service
I really don't have anything else to add
LAELLE S. de Genesis Of Melbourne a répondu le 11/22/2021 04:45 AM

We want to thank you for being apart of our family. At Genesis of Melbourne we strive daily to give our customers a 5 star service and we wanted to thank you for allowing us to provide you with the best. We value your business and I will be sure to pass along your kind words to our service team.

Thank you again for taking the time to complete our survey and for the positive feedback.

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

JC
gravatar
John C.
Indialantic, FL
2019 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2021
client vérifiéVérifié Client
10
Catégorie : Service
Outstanding Service
The service was exceptional at every level and at every step in the process. I couldn't begin to express my gratitude and appreciation to all of the people at Genesis of Melbourne. A well deserved THANK YOU.
LAELLE S. de Genesis Of Melbourne a répondu le 11/22/2021 04:44 AM

We want to thank you for being apart of our family. At Genesis of Melbourne we strive daily to give our customers a 5 star service and we wanted to thank you for allowing us to provide you with the best. We value your business and I will be sure to pass along your kind words to our service team.

Thank you again for taking the time to complete our survey and for the positive feedback.

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

Employés avec lesquels vous avez travaillé
JF
JASON FAZIO
DP
gravatar
Donna P.
Indialantic, FL
2019 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/18/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Excellent experience so far!
LAELLE S. de Genesis Of Melbourne a répondu le 11/18/2021 08:12 AM

We want to thank you for being apart of our family. At Genesis of Melbourne we strive daily to give our customers a 5 star service and we wanted to thank you for allowing us to provide you with the best. We value your business and I will be sure to pass along your kind words to our service team.

Thank you again for taking the time to complete our survey and for the positive feedback.

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

Employés avec lesquels vous avez travaillé
JF
JASON FAZIO
Client vérifié
Melbourne, FL
2021 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2021
client vérifiéVérifié Client
10
Catégorie : Service
Pleased with service
Jason always does a great job. All of my concerns were taken care of.
LAELLE S. de Genesis Of Melbourne a répondu le 11/10/2021 05:01 AM

We want to thank you for being apart of our family. At Genesis of Melbourne we strive daily to give our customers a 5 star service and we wanted to thank you for allowing us to provide you with the best. We value your business and I will be sure to pass along your kind words to our service team.

Thank you again for taking the time to complete our survey and for the positive feedback.

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

Employés avec lesquels vous avez travaillé
JF
JASON FAZIO
Client vérifié
Indialantic, FL
2019 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2021
client vérifiéVérifié Client
10
Catégorie : Service
Very good service
Kept me informed of progress
LAELLE S. de Genesis Of Melbourne a répondu le 10/27/2021 05:28 AM

We want to thank you for being apart of our family. At Genesis of Melbourne we strive daily to give our customers a 5 star service and we wanted to thank you for allowing us to provide you with the best. We value your business and I will be sure to pass along your kind words to our service team.

Thank you again for taking the time to complete our survey and for the positive feedback.

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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