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Genesis Of Madison

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(12 Avis)
92
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
1
Total des ReScores
5,0
Moyenne de ReScore
92
Score NPS ®

Détails de l'entreprise

Contact
(608) 230-0600
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1809 W. Beltline Hwy Madison, WI 53713
Département des ventes' Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(12 Avis)

SH
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Scott H.
Waukesha, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Great service
Everyone was very helpful and made the buying experience so easy. I would definitely recommend them to anyone in the future.

TG
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Taher G.
Madison, WI
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2021
client vérifiéVérifié Client
Catégorie : Sales

Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/15/2021
8
Catégorie : Sales
Great experience from start to finish!
Working with Matt was an absolute pleasure. The vehicle delivery was quite a wait but Matt was very responsive and provided timely updates when I requested them. The finance staff was also great to work with and answered all my questions to the best of their ability.
MITCH D G. de Genesis Of Madison a répondu le 12/17/2021 06:09 AM

Hello Taher,

Thank you for your business and review! We truly appreciate it!  I was wondering what we could do to provide you better service both for this transaction and future business we provide you.  We strive for 5 star service with all of our guests and look to try and resolve any issues you may have had with your purchase in hopes that you would consider filling out another survey for a 5 star review.  Would there be something Zimbrick could do to make your experience better?  Please let us know how we may assist down the road. 

Thank you again,
Mitch and the Genesis Team

 


PM
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Patrick M.
Madison, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Caleb was exceptional!
The entire process was fantastic
From Sales to Delivery!
Thank you Zimbrick!
MITCH D G. de Genesis Of Madison a répondu le 12/14/2021 04:16 PM

Hello Patrick,

Thank you for your business and the great review! We truly appreciate it!  Please let us know how we may assist down the road. 

Thank you again,
Mitch and the Genesis Team


KB
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Kristina B.
Middleton, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/10/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Fantastic Staff
I love my new car - luxury and sports car in one
MITCH D G. de Genesis Of Madison a répondu le 09/20/2021 01:19 PM

Hello Kristina,

Thank you for your business and the great review! We truly appreciate it!  Please let us know how we may assist down the road. 

Thank you again,
Mitch and the Genesis Team


TH
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Theresa H.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2021
Great Service
From the initial call until finishing up my purchase, my experience was great. Carlos was amazing and kept me informed every step of the way. I did not have to spend much time there. Prices are straight forward with no gimmicks. I will never car shop in Illinois again after this great experience. Thanks Carlos from Theresa
Recommandé

FS
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Fred S.
Marshall, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2021
client vérifiéVérifié Client
Catégorie : Sales
Very informative salesman
Chris Gerke was great to work with. He did a great job explaining all the features on this cutting edge vehicle.
Recommandé
DAKOTA M. de Genesis Of Madison a répondu le 03/24/2021 08:08 AM

Hello Fred,

Thank you for your business and the great review! We truly appreciate it!  Please let us know how we may assist down the road. 

Thank you again,
Dakota and the Genesis Team


MM
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Marci M.
Wisconsin Dells, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2021
client vérifiéVérifié Client
Catégorie : Sales
Outstanding
The sales and finance team went above and beyond to make this purchase easy. I would recommend and will be purchasing every car from this company
Recommandé
DAKOTA M. de Genesis Of Madison a répondu le 03/24/2021 08:09 AM

Hello Marci,

Thank you for your business and the great review! We truly appreciate it!  Please let us know how we may assist down the road. 

Thank you again,
Dakota and the Genesis Team


GP
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Griffen P.
Verona, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2021
client vérifiéVérifié Client
Catégorie : Sales
Easy Car Buying Experience
Was in and out in a couple hours total and they got my car reviewed/ready in a couple hours for pickup by end of the day. Very friendly staff.
Recommandé

BS
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Brandon S.
Lodi, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/25/2020
client vérifiéVérifié Client
Catégorie : Sales
Great experience
I went in knowing what I was looking for and was no way pressured or coarser into anything. They were patient and willing to give me as much time and info as I needed to make my decision. They were very good at follow up when they stated they would from start to finish. Great customer service, great experience. Thanks Chris and Kevin.
Recommandé

RB
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Riley B.
Madison, WI
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/15/2020
client vérifiéVérifié Client
Catégorie : Sales
Average customer service
The Genesis sales team should work on differentiating them selves to provide a superior product.
Non recommandé
DAKOTA M. de Genesis Of Madison a répondu le 08/19/2020 12:09 PM

Hello Riley,

My name is Dakota Murphy and I believe we met briefly in passing.  I am the Sales Director here for Genesis of Madison.  I apologize for the poor customer experience you received, and hope we can better serve you down the road.  As we strive for continuous improvement every day, could you be more specific on where we slipped regarding our level of professionalism?  I would like to address any glaring issues we may have.

Thank you and please feel free to reach out to me down the road if you need anything else.

-Dakota


SK
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Sue K.
Madison, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2019
client vérifiéVérifié Client
Catégorie : Sales
Outstanding!!
Friendly professional outstanding service
Recommandé

DS
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David S.
Anchorage, AK
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/14/2019
client vérifiéVérifié Client
Catégorie : Sales
Great experience buying a G70
Salesman and finance folks were very helpful.
Recommandé

12 sur 12 résultats
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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.