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SureCritic / Genesis Of Little Rock
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Genesis Of Little Rock

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(16 Avis)
86
Écrire un avis
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Détails du score

5 stars
68%
4 stars
21%
3 stars
3%
2 stars
<1%
1 star
5%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
4
Total des ReScores™
4,8
Moyenne de ReScore™
86
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(501) 604-1500
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
11701 Colonel Glenn Road Little Rock, AR 72210
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(16 Avis)
Écrire un avis
Avis récents
SJ
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Sumner J.
Bauxite, AR
2017 Genesis G90
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2022
client vérifiéVérifié Client
10
Catégorie : Service
Satisfied Customer
Very fast service and they seemed for anxious to resolve my issue.
KIMBERLY L S. de Genesis Of Little Rock a répondu le 03/16/2022 05:52 AM

Sumner,
Thanks for this great review!

KIMBERLY L S. de Genesis Of Little Rock a répondu le 03/16/2022 05:53 AM

Sumner,
Thanks for this great business rating!

KIMBERLY L S. de Genesis Of Little Rock a répondu le 03/16/2022 05:55 AM

Sumner,
We are glad you had a happy experience with Crain Genesis of Little Rock.  Customer satisfaction is very iimportant to us.  Please feel to call me if I can help you with anything.  Kimberly Stewart, Custoer Relations Manager 501-604-1502 or 501-786-3236

GA
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Gary A.
Little Rock, AR
2017 Genesis G90
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2021
client vérifiéVérifié Client
Catégorie : Service
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/09/2021
10
Catégorie : Service
squeak in the future I will Crain team are always very helpful.
I took my car back into the dealership and could not get the brakes to squeak. If they squeak in the future I will take it back. The Crain team have always been extremely helpful.
KIMBERLY L S. de Genesis Of Little Rock a répondu le 12/10/2021 05:12 AM

Gary,
Thanks for your feedback.  Customer satisfaction is very important to us.  I will look into your concern and get back to you or feel free to call me at 501-604-1502.  Kimberly Stewart, CRM

KIMBERLY L S. de Genesis Of Little Rock a répondu le 12/10/2021 06:20 AM

Gary,
Please give me call to bring your vechicle in.  Steven France, Service Manager needs to ride in your car with you to hear the squeaking brakes, so this can be resolved.  Thanks, Kimberly Stewart, CRM

KIMBERLY L S. de Genesis Of Little Rock a répondu le 12/10/2021 10:26 AM

Gary,
Thanks for talking to me.  Please take a few minutes to do the rescore survey.  We are here for you.  Thanks, Kimberly CRM

KIMBERLY L S. de Genesis Of Little Rock a répondu le 12/10/2021 11:07 AM

Gary,
Thanks for the business review! You should have a email from Hyundai Customer feedback that will be the rescore I need you to do...Thanks, Kimberly

KIMBERLY L S. de Genesis Of Little Rock a répondu le 12/14/2021 08:08 AM

Gary,
Just sent you another rescore survey.  Please take a few minutes to fill out.  Thanks Kimberly, CRM

KIMBERLY L S. de Genesis Of Little Rock a répondu le 12/14/2021 08:56 AM

Gary,
Thanks for this great rescore!

PJ
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Patsy J.
England, AR
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2021
client vérifiéVérifié Client
10
Catégorie : Service
Vehicle pick up and return
Since I now work from home and the pandemic , the dealership allows me to schedule my appointment online. Service calls and sends text about time when valet's will pick up and return my car. Thee service at this dealership for GENESIS is 200% better than the NLR dealership
KIMBERLY L S. de Genesis Of Little Rock a répondu le 11/22/2021 05:19 AM

Patsy,
Thanks for this great review!

KIMBERLY L S. de Genesis Of Little Rock a répondu le 11/22/2021 05:20 AM

Patsy,
Thanks for this great business rating!

Client vérifié
Bryant, AR
2017 Genesis G90
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/25/2021
client vérifiéVérifié Client
Catégorie : Service
Wheel balancing
Service techs are personable but your issue may not be resolved as mine wasn’t. Also, get pricing prior to getting anything repair wise completed and REVIEW YOUR INVOICE TO MAKE CERTAIN YOU’RE being correctly charged. Other than that, the entire staff was personable
Recommandé
STEVEN A F. de Genesis Of Little Rock a répondu le 06/26/2021 06:10 AM

Hello, i am sorry about you experiance i will be reaching out to you to get you problem resolved. These are issues that we do not want here. 

MW
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Margelene W.
Little Rock, AR
2018 Genesis G80
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/18/2021
client vérifiéVérifié Client
Catégorie : Service
KIMBERLY L S. de Genesis Of Little Rock a répondu le 03/23/2021 05:07 AM

Margelene,
Thanks so much for your feedback. Customer satisfaction is very important to us.  Your feedback helps us to improve.  I will be giving you a call later this morning to discuss.  Kimberly Stewart CRM

Client vérifié
El Dorado, AR
2019 Genesis G70
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/21/2020
client vérifiéVérifié Client
Catégorie : Service
Fair
Fair service
Recommandé
KIMBERLY L S. de Genesis Of Little Rock a répondu le 12/21/2020 05:41 AM

Thank you for your feedback.  Customer satifaction is very important to us.  We no longr have a car wash but if you want your car vacuum jut let the advisor know when you check in and this can be done.  Thank you for your business.
Kimberly Stewart, CRM

KIMBERLY L S. de Genesis Of Little Rock a répondu le 12/21/2020 05:44 AM

You will also get a rescore survey from Hyundai.  This rescore is on me and how I reached out to you and explained any issue that you had.  Please fill out this survey so that Hyundai knows that we are keep in touch with our customers needs.  Thank you Kimberly Stewart. CRM

KIMBERLY L S. de Genesis Of Little Rock a répondu le 12/29/2020 05:44 AM

Please do the rescore survey.  Thank You

MT
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Myron T.
Bryant, AR
2017 Genesis G90
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/13/2020
client vérifiéVérifié Client
Catégorie : Service
Staff
The staff are very friendly and the CHT worked great together and got along well
Recommandé
Ida B.
Little Rock, AR
2019 Genesis G80
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/18/2020
client vérifiéVérifié Client
Catégorie : Service
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/10/2020
Catégorie : Service
Servicing
It was okay.
Recommandé
STEVEN A F. de Genesis Of Little Rock a répondu le 10/14/2020 05:45 AM

WE ARE SO SORRY FOR YOUR EXPERINCE CUSTOMER SATISFACTION IS VERY IMPORTANT TO US THANK YOU FOR YOUR BUSSINESS PLEASE CONTACT KIMBERLY STEWART CUSTOMER REALATION MANAGER @ 501-604-1502
WE WILL GET THIS ISSUE RESOLVED 

STEVEN A F. de Genesis Of Little Rock a répondu le 10/29/2020 02:26 PM

I AM GETTING READY TO SEND YOU THE SECOND SURVEY 

TH
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Tracey H.
Little Rock, AR
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/25/2020
client vérifiéVérifié Client
Catégorie : Service
The people wrok for this company.
Nice people and understanding in what u need.
Recommandé
CJ
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Christopher J.
Little Rock, AR
2018 Genesis G90
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/18/2020
client vérifiéVérifié Client
Catégorie : Service
Nice car but very poor service!
Very poor communication.Do not return calls.
Non recommandé
GS
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George S.
Mountain Home, AR
2019 Genesis G80
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/28/2020
client vérifiéVérifié Client
Catégorie : Service
Do not like the car or the service department.
Same as review title
Non recommandé
Client vérifié
Little Rock, AR
2019 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2020
client vérifiéVérifié Client
Catégorie : Service
Professionalism
Professionalism.
Friendly and courteous
Recommandé
GH
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Glen H.
North Little Rock, AR
2018 Genesis G80
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/04/2020
client vérifiéVérifié Client
Catégorie : Service
not sure if the place is great or not.
The first time they service my car, they didn't do what they were suppose to do and I had to take it to Hyundia dealership where I purchased car to get it corrected. Now I am waiting on a response to PSB analysis. Haven't heard from the Genesis place in 9 days, of course if I use just the regular business days its 7 days and waiting. Either they don't know or don't care.
Non recommandé
TH
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Tracey H.
Little Rock, AR
2018 Genesis G80
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/24/2020
client vérifiéVérifié Client
Catégorie : Service
It was some stretches on my window
Ready is convenient for me to come to little lot because I live in Little Rock
Recommandé
BROOKS W C. de Genesis Of Little Rock a répondu le 02/24/2020 02:43 PM

Thank you for the great review. Everyday we strive to improve so that we can provide a 5 star experience for every customer..  We value your feedback and look forward to your next visit..

Thank you,
Brooks Crain
Service Manager

Client vérifié
El Dorado, AR
2019 Genesis G70
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/12/2020
client vérifiéVérifié Client
Catégorie : Service
Customer service follow-up
There were a few unexpected quality issues related to my recently scheduled car service visit. However, the service manager reached out to hear more of my concerns, and to apologize for the unintended misunderstandings. I am quite pleased with the timeliness of their response, along with the willingness to make things right.
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/11/2020
Catégorie : Service
Not what I expected
They said they would vacuum and wash my car, but didn’t! They tried to charge me for service, but I was under the 3yr./36k mike plan of complimentary services. I expected better services!
Non recommandé
BROOKS W C. de Genesis Of Little Rock a répondu le 02/12/2020 08:26 AM

Thank you for your honest feed back, we strive to provide a 5 star experience for every customer, every time. Sometimes we fail as a team to do that so i will be reaching out to you soon to resolve this issue. Once again thank you for your business and your honest feed back

1-15 sur 17 résultats
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