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Genesis Of Laguna Niguel

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(12 Avis)
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5
7
Total des ReScores
4,9
Moyenne de ReScore

Détails de l'entreprise

Catégories
Contact
(949) 485-3700

Heures d'ouverture

Mon
8:00 AM - 4:00 PM
Tue
8:00 AM - 4:00 PM
Wed
8:00 AM - 4:00 PM
Thu
8:00 AM - 4:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Aucun Fuseau Horaire Fourni
28432 Camino Capistrano Laguna Niguel, CA 92677
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(12 Avis)

BG
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Brian G.
Irvine, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/06/2021
client vérifiéVérifié Client
Catégorie : Service
First Class Service from Danny, very quick and reliable... no wasted time both dropping of and picking up.
I would have liked the loaner car to be clean, it was on the inside but not on the outside... a very small critique.
Recommandé
Robert H., Reputation Manager & Assistant to Service Director de Genesis Of Laguna Niguel a répondu le 04/08/2021 10:11 AM

Brian,

Thank you for taking the time to leave us a 5-star review! We appreciate your business and look forward to helping you again! Have a great rest of your week!

Bobby H.
Reputation Manager &
Assistant to Service Director

KS
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Kim S.
Laguna Niguel, CA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/16/2021
client vérifiéVérifié Client
Catégorie : Service
Robert H., Reputation Manager & Assistant to Service Director de Genesis Of Laguna Niguel a répondu le 03/17/2021 08:47 AM

Kim,

Thank you for leaving your feedback! We appreciate your business and look forward to helping you next time you need anything! Have a great rest of your week!

Bobby H.
Reputation Manager &
Assistant to Service Director

RS
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Richard S.
Dana Point, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2021
client vérifiéVérifié Client
Catégorie : Service
Recent Visit
Service was great. No waiting and associate was helpful and knowledgeable.
Recommandé
Robert H., Reputation Manager & Assistant to Service Director de Genesis Of Laguna Niguel a répondu le 03/16/2021 11:21 AM

Richard,

We appreciate you taking the time to leave us your feedback! Thank you for the 5-star review and we look forward to helping you next time you need anything! Have a great rest of your week!

Bobby H.
Reputation Manager &
Assistant to Service Director

MM
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Michael M.
San Juan Capistrano, CA
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2021
client vérifiéVérifié Client
Catégorie : Service
Recommandé

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/13/2021
Catégorie : Service
TIM B., Service Director de Genesis Of Laguna Niguel a répondu le 03/15/2021 09:39 AM

Thank you for the feedback and for bringing your car in for repairs we are going to look into the issues you mentioned in yur survey. 

Tim Bright
Service Director
Allen Hyundai
949-485-3750
tbright@allenautos.com

JB
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Joe B.
Laguna Beach, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2021
client vérifiéVérifié Client
Catégorie : Service
Genesis Hyundai Dealer service
Relatively convenient and efficient service with decent prices.
Recommandé
Robert H., Reputation Manager & Assistant to Service Director de Genesis Of Laguna Niguel a répondu le 01/18/2021 10:54 AM

Joe,
We appreciate you taking the time to leave us your feedback and for giving us a 5-star review! Next time you need anything please reach out to us and we will be looking forward to helping you! Have a great rest of your week!

Bobby H.
Reputation Manager &
Assistant to Service Director

JC
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James C.
Aliso Viejo, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2021
client vérifiéVérifié Client
Catégorie : Service
Stop
Too many questions
Recommandé
Robert H., Reputation Manager & Assistant to Service Director de Genesis Of Laguna Niguel a répondu le 01/18/2021 10:50 AM

James,

We appreciate your business and for taking the time to leave us your feedback! Your 5-star review means a lot to us and we look forward to helping you next time you need anything in the future! Have a great rest of your week!

Bobby H.
Reputation Manager &
Assistant to Service Director

AJ
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Abner J.
Anaheim, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2020
client vérifiéVérifié Client
Catégorie : Service
Friendly, thorough service
Best service I've received at a dealership...ever!
Recommandé
Mandy E., Reputation Manager de Genesis Of Laguna Niguel a répondu le 07/08/2020 08:35 AM

Wow, what a review! Thank you for being our guest and taking the time to share your experience with us! We are thrilled to hear that we earned your business based on our performance. We appreciate you making the journey to come see us. We look forward to being your go-to shop for years to come!

Mandy E.
Reputation Manager
Allen Family Autos
949-485-3750

GR
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Gary R.
Laguna Niguel, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2020
client vérifiéVérifié Client
Catégorie : Service
SERVICE
Excellent Service
Recommandé
Mandy E., Reputation Manager de Genesis Of Laguna Niguel a répondu le 04/09/2020 11:41 AM

Gary, thank you for your very kind review. Your generous words help us to keep going. We are so grateful to be open and to have the opportunity to assist our guests with their automotive needs during these times! We sincerely thank you for being a loyal Allen Genesis customer and we look forward to be your go-to shop for years to come!

Mandy E.
Reputation Manager
Allen Family Autos
949-485-3750

DL
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Daniela L.
San Clemente, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2020
client vérifiéVérifié Client
Catégorie : Service
Great service
The staff is professional and courteous.
Recommandé
Mandy E., Reputation Manager de Genesis Of Laguna Niguel a répondu le 03/09/2020 07:35 AM

Daniela, we appreciate your praise in this survey. It pleases us to know that we were able to deliver that 5-star service that our department is known for. We look forward to helping you again in the future. Until then, safe journeys!
Warmest Regards, Allen Genesis

Mandy E.
Reputation Manager
Allen Family Autos
949-485-3750

Client vérifié
San Clemente, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2020
client vérifiéVérifié Client
Catégorie : Service
First time visit
I went in for a simple oil change service. Staff was very friendly and prompt. Everything went well and as expected.
Recommandé
Mandy E., Reputation Manager de Genesis Of Laguna Niguel a répondu le 02/11/2020 11:35 AM

Thank you for entrusting our team to service your G80. Our staff is committed to providing each of our guests with the best possible automotive experience! Thank you again for the great review. We cannot wait to be of assistance again in the future! Warmest Wishes, Allen Genesis

Mandy E.
Reputation Manager
Allen Family Autos
949-485-3750

Client vérifié
Laguna Beach, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2020
client vérifiéVérifié Client
Catégorie : Service
Genesis valet maintenance servicr
Very convenient, fast, and thorough service. Valet service makes it easy to get this done.
Recommandé
Mandy E., Reputation Manager de Genesis Of Laguna Niguel a répondu le 01/31/2020 01:56 PM

Thank you so very much for being our guest. We apologize if you were not given the final repair order paperwork. We can always reprint it for you, next time you are in town. We sincerely value your business and this positive review. We look forward to helping you again in the future! Warmest Wishes, Allen Hyundai

Mandy E.
Reputation Manager
Allen Family Autos
949-485-3750

FC
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Fred C.
San Clemente, CA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/30/2020
client vérifiéVérifié Client
Catégorie : Service
Overall a great house to buy and service my vehicle
Excepting the electrical system the Genesis is far and away the best vehicle I have ever driven....especially for the price point.....and this is my 2nd one.
Recommandé
Mandy E., Reputation Manager de Genesis Of Laguna Niguel a répondu le 01/31/2020 02:08 PM

We appreciate your positive review, Fred! We are happy to hear that your overall experience went well. However, we are saddened to hear that your concern is reoccurring. Please make sure to give us a call once you've checked your schedule, so we may arrange for you vehicle to come back in. Thank you again for your patronage. Best Wishes, Allen Genesis

Mandy E.
Reputation Manager
Allen Family Autos
949-485-3750

SL
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Stephen L.
Laguna Niguel, CA
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/06/2019
client vérifiéVérifié Client
Catégorie : Service
Good Job
Service advisor Steve P. was great...courteous, efficient and friendly. Only room for improvement would have been to have the needed part in stock so that this small job could have been taken care of in one visit, not two. Hopefully, parts availability and the total Genesis experience will be able to rival luxury competitors (Lexus, Infinity, Audi, Acura, BMW & Mercedes) once Genesis has a true network standalone dealers in place.
Recommandé

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/01/2019
Catégorie : Service
No Standalone Genesis Dealerships...yet!
Service at a Hyundia dealer is OK, but not up to same level as Genesis' competitors.
Recommandé
Mandy E., Reputation Manager de Genesis Of Laguna Niguel a répondu le 12/02/2019 02:40 PM

Hi Stephen, thank you for taking the time to leave us feedback about your experience with us. The concierge service is offered through Genesis and is the only thing that’s restricted to that 3 years or 36,000 miles from date of purchase time frame. Genesis is just establishing itself as its own brand and therefore is still dependent on its flagship brand Hyundai. At this time, Genesis does not have the number of cars needed to support a standalone location. We do hope that Genesis will be able in future years to be able to branch out a little more. Thanks again for your feedback and we hope you have a great day!

Mandy E.
Reputation Manager
Allen Family Autos
949-485-3750

LW
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Larry W.
Rancho Santa Margarita, CA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/20/2019
client vérifiéVérifié Client
Catégorie : Service
Minor Issue
Detail (wax) of the car was not what I expected.
Recommandé
Mandy E., Reputation Manager de Genesis Of Laguna Niguel a répondu le 11/20/2019 01:10 PM

Thank you, Larry, for your honest feedback. We apologize that the detail on the vehicle was not done to your satisfaction. I know your Advisor Albert has attempted to reach out to you with no success. Our Service Director would like to extend an invitation to bring your vehicle back in to perform an additional complimentary detail at your convenience. Please contact Albert at (949) 485- 3750 ext. 424 to make arrangements in advance. Thanks again for your business and we hope you have a spectacular day!

Mandy E.
Reputation Manager
Allen Family Autos
949-485-3750

14 sur 14 résultats
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