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Genesis Of Lafayette

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(14 Avis)
76
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
1
Total des ReScores
5,0
Moyenne de ReScore
76
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(337) 984-9050
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
5001 Johnston Street Lafayette, LA 70503
Service après-vente's Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(14 Avis)

EG
gravatar
Edwin G.
Youngsville, LA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Kellie, Ridge and Jason are always so kind and helpful. Jason seems like he’s an awesome boss!! Thanks again guys!!
Keep up the great work.
JADE S. de Genesis Of Lafayette a répondu le 03/18/2022 02:10 PM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!! P.s. Yes Jason is a cool boss, super blessed to have him.

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com


LA
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Louis A.
Lafayette, LA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/19/2022
client vérifiéVérifié Client
10
Catégorie : Service
Best brand in Lafayette
This company is extremely meticulous and careful with customer service and response to any needs. I truly appreciate the family friendly and warm reception especially during these difficult Pandemic Times. The staff goes above and beyond from Sales, service , parts , and management.
JADE S. de Genesis Of Lafayette a répondu le 01/20/2022 05:44 AM

Thank you for an awesome review!! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com


WS
gravatar
Wilbert S.
Lafayette, LA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2022
client vérifiéVérifié Client
10
Catégorie : Service
1st service visit, exceptional
Scheduled first service, experience was as expected.....exceptional!!
JADE S. de Genesis Of Lafayette a répondu le 01/12/2022 05:41 AM

Thank you for taking the time to complete the survey and feedback!! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com


Client vérifié
Abbeville, LA
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/14/2021
client vérifiéVérifié Client
4
Catégorie : Service
First oil change
Overall it was a mistake that made the process problematic. Other than that, if valet service and a loaner are part of my purchase I’d like to know.
Jason P B., service manager de Genesis Of Lafayette a répondu le 12/21/2021 02:30 PM

Thank you for taking the time to complete the survey. I would like to speak with you briefly about your rating. Please let me know a good time to contact you, or feel free to reach out to me at the number/email listed below.

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com


DE
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Daryl E.
Shreveport, LA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/06/2021
10
Catégorie : Service
Great Experience!
Recently leased a ‘22 G70 and the experience was a very good one! First, there was a lot of G70s to choice from. It’s unusual to see that much inventory at one place. My salesman, Jordan, and the staff was very accommodating, knowledgeable and nice! Strongly recommend this dealership!
VELVET N T. de Genesis Of Lafayette a répondu le 12/13/2021 06:52 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com


Client vérifié
Lafayette, LA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great Service Advisor
Entire service department excellent! Advisor the reason I return to this dealership.
VELVET N T. de Genesis Of Lafayette a répondu le 11/05/2021 07:45 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Velvet Terry
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
vterry@saveatsterling.com


JM
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Julie M.
Franklin, LA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2021
client vérifiéVérifié Client
10
Catégorie : Service
Satisfied customer
I was able to call and schedule a service on my vehicle, have it picked up and delivered. This is convenient for me! Serviced with a smile! Thanks again, Mr. Toby!!
VELVET N T. de Genesis Of Lafayette a répondu le 11/03/2021 01:27 PM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Velvet Terry
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
vterry@saveatsterling.com


LA
gravatar
Louis A.
Lafayette, LA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2021
client vérifiéVérifié Client
10
Catégorie : Service
5 Stars
An experience any person should have when dealing with maintenance of their vehicle.
VELVET N T. de Genesis Of Lafayette a répondu le 08/25/2021 06:42 AM

Thank you for taking the time to complete the survey!  We appreciate your feedback! Should you need anything at all, please let me know. 

Velvet Terry
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
vterry@saveatsterling.com


LA
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Louis A.
Lafayette, LA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2021
client vérifiéVérifié Client
Catégorie : Service
Chooooooooo
Best Service in America. I have had 6 Hyundai Genesis vehicles since 2015.
I’m only buying from here.
Recommandé
Jason P B., service manager de Genesis Of Lafayette a répondu le 04/19/2021 05:35 AM

Thank you for the great review!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


DW
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David W.
Lake Charles, LA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2021
client vérifiéVérifié Client
Catégorie : Service
Good Service
Good service
Recommandé
Jason P B., service manager de Genesis Of Lafayette a répondu le 02/09/2021 03:16 PM

Thank you for the review!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


LA
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Louis A.
Lafayette, LA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2020
client vérifiéVérifié Client
Catégorie : Service
Best Genesis
I recommend them to anyone and everyone.
Recommandé
Jason P B., service manager de Genesis Of Lafayette a répondu le 12/04/2020 02:11 PM

Thank you for the great review!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


Client vérifié
Lafayette, LA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/02/2020
client vérifiéVérifié Client
Catégorie : Service
Great staff but that's it
The three stars are for the Amazingly courteous and helpful service staff, but no comments on the dealership and their customer service system
Non recommandé

LA
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Louis A.
Lafayette, LA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2020
client vérifiéVérifié Client
Catégorie : Service
Staff from Damon to Kelly to Carl
Great leadership
Young minds willing to learn
And a heart

They are all MVPs

I truly love my Hyundai Genesis branch

Lafayette La

PS

Not Kia
Recommandé
Jason P B., service manager de Genesis Of Lafayette a répondu le 03/25/2020 06:23 AM

Thank you for the kind words and review of our service team!!!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


CR
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Christel R.
Opelousas, LA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2020
client vérifiéVérifié Client
Catégorie : Service
Great service
Professional service, courteous staff
Recommandé
Jason P B., service manager de Genesis Of Lafayette a répondu le 02/26/2020 09:33 AM

Thank you for the great review!!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


14 sur 14 résultats
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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.