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SureCritic / Genesis Of Irving
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Genesis Of Irving

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(61 Avis)
60
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Détails du score

5 stars
81%
4 stars
7%
3 stars
5%
2 stars
2%
1 star
3%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
20
Total des ReScores™
4,9
Moyenne de ReScore™
60
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(972) 438-2121
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1800 E. Airport Freeway Irving, TX 75062
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(61 Avis)
Écrire un avis
Avis récents
JT
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Jeff T.
Irving, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/23/2024
0
Catégorie : Service
Norm Reeves is no improvement from Freeman
The dealership was not prepared to be a luxury brand dealership when it was Freeman……the Genesis experience was a Hyundai experience. Norm Reeves ownership unfortunately hasn’t changed the situation. They are currently not offering concierge service (which is marketed as a benefit when you purchase a new Genesis) and they can’t tell you when they will offer it. If you want your Genesis serviced you need to drop the car off and figure out your own transportation! Seriously? Unfortunately Genesis USA’ response is “use another dealership”. Back to the Germans for my next SUV.
JT
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Jeff T.
Irving, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/23/2024
0
Catégorie : Service
Norm Reeves is no improvement from Freeman
The dealership was not prepared to be a luxury brand dealership when it was Freeman……the Genesis experience was a Hyundai experience. Norm Reeves ownership unfortunately hasn’t changed the situation. They are currently not offering concierge service (which is marketed as a benefit when you purchase a new Genesis) and they can’t tell you when they will offer it. If you want your Genesis serviced you need to drop the car off and figure out your own transportation! Seriously? Unfortunately Genesis USA’ response is “use another dealership”. Back to the Germans for my next SUV.
JB
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Joe B.
Grand Prairie, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/20/2023
2
Catégorie : Service
Very poor Serivce for a Luxury brand
Bought a brand new G70 prestige sport.
The first day I noticed bubbles in the rear window tint and rust on passenger side mirror. Took it in to have these repairs done. Took 4 days and when I received my car back it was filthy. Not the way to keep luxury car buyers customers happy
MT
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Matthew T.
Arlington, TX
2021 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2022
client vérifiéVérifié Client
10
Catégorie : Service
First service
Excellent
LARRY F. de Genesis Of Irving a répondu le 03/11/2022 05:46 AM

Thank you for taking the time to post a review. We appreciate your business and we look forward to serving you again.

 

Larry Friday
Service Manager
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com
JJ
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James J.
Argyle, TX
2021 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2022
client vérifiéVérifié Client
9
Catégorie : Service
Excellent service and Genesis dealership.
Will use Freeman for all service needs.
LARRY F. de Genesis Of Irving a répondu le 02/21/2022 05:47 AM

Thank you! We appreciate your business and we look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com
PJ
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Praveen J.
Irving, TX
2021 Genesis Gv80
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/10/2022
client vérifiéVérifié Client
Catégorie : Service
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/10/2022
0
Catégorie : Service
They don’t have knowledge of services
This is my 1st service. And worst experience. Firstly they mentioned and sticker like next service after 3000 miles and once I showed app is saying the intervals for 8000 he changed it to 8000 for next service. When I ask him, the same oil you changed is can I use extra 5000 miles? Then why you are giving sticker with 3000 or you change the wrong oil?
His response is irrelevant, everything is good. You are good to go. He doesn’t have the answer for question.
LARRY F. de Genesis Of Irving a répondu le 01/11/2022 05:40 AM

I apologize for your recent experience in our Service Department. I would like to discuss this with you further and see what I can do to help. Please contact me by phone or email at your convenience.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com
MC
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Michael C.
Dallas, TX
2019 Genesis G70
ReScore Avis™
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/30/2021
client vérifiéVérifié Client
Catégorie : Service
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/30/2021
3
Catégorie : Service
Questionable Service Lead to Potential Safety Issue
I had a 25k mile routine service visit completed at Genesis of Irving. They asked to rotate my tires. I agreed. I had a flat a week later and was told by the tire dealer that the life on my tires on the rear were low and the tires need replacing. I was never told about this at the dealer.

When i told them i just had the tires rotated, the said the stronger tires were in the front and this is not a good practice to move the lower life treads to a rear wheel drive car. This makes the car less safe. He recommended to replace the tires very soon. I feel very unsafe going back to Genesis of Irving if they will perform this level of service.
LARRY F. de Genesis Of Irving a répondu le 12/30/2021 08:18 AM

Thank you for taking the time to speak with me about your service. I am unable to attach anything to this response, so I will send a copy of your multi-point inspection on a seperate email. We appreciate your business and look forward to serving you again. I hope you have a very happy new year!

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com
Client vérifié
Fort Worth, TX
2021 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/26/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great service!
Will definitely be back
LARRY F. de Genesis Of Irving a répondu le 12/28/2021 08:20 AM

Thank you for your review. We appreciate your business and look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com
JT
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Jerel T.
Cedar Hill, TX
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2021
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Service!!!
The check-in was easy. The service department did everything that I asked. There was an excellent line of communication with the advisor. The customer’s lounge was nice and clean. My car was washed and cleaned inside. The employees had excellent attitude.
LARRY F. de Genesis Of Irving a répondu le 12/16/2021 06:39 AM

Thanks for the great review! We appreciate your business and we look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com
CK
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Carol K.
Duncanville, TX
2019 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2021
client vérifiéVérifié Client
10
Catégorie : Service
Excellent customer service.
I have been dealing with Freeman for over twelve years and have referred friends and family to Freeman. Over the years, I have received excellent service whether it be sales, the service department or the collision department.
David P., Service Director de Genesis Of Irving a répondu le 11/23/2021 04:39 PM

Thank you for the very kind review.  We greatly appreciate your business!

David Pearson
Service Director
Genesis of Irving
Freeman Hyundai
972-815-2736
dpearson@freemanauto.com
Client vérifié
Roanoke, TX
2021 Genesis Gv80
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/19/2021
client vérifiéVérifié Client
6
Catégorie : Service
Issues fixing Car play on GV80
I am not about to make phone calls via Car Play. However, this problem is intermittent and wasn’t acting up in the dealership. So, it’s still unresolved. Today, it started acting up - again.
David P., Service Director de Genesis Of Irving a répondu le 11/20/2021 12:41 PM

Thank you for your review.  I will discuss this with your Service Advisor and our technicians to see what may be causing this intermittant issue.  I will contact you next week.

Sincerely,

David Pearson
Service Director
Genesis of Irving
Freeman Hyundai
972-815-2736
dpearson@freemanauto.com
Client vérifié
Plano, TX
2019 Genesis G90
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/11/2021
client vérifiéVérifié Client
9
Catégorie : Service
Excellent service
The staff and facilities are awesome. I wish the valet service was not so "over booked" but at least it gave me a chance to interact face to face with the team (decided to drop myself my G90 and wait for the service). I was kept updated while my car was being serviced and everyone their was very friendly.
LARRY F. de Genesis Of Irving a répondu le 11/11/2021 02:29 PM

Thank you for taking time to provide a review. I apologize we were not able to schedule your valet sooner. We expect to be fully staffed and having more Genesis loaner cars available soon. We appreciate your business and look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com
LO
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Lester O.
Dallas, TX
2022 Genesis Gv70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2021
client vérifiéVérifié Client
10
Catégorie : Service
GENESIS SERVICES
SERVICE AT GENESIS OF IRVING IS HIGHLY RECOMMENDED ...
LARRY F. de Genesis Of Irving a répondu le 11/04/2021 05:25 AM

Thank you for the great review! We appreciate your business and look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com
DP
gravatar
Dorothy P.
Dallas, TX
2021 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2021
client vérifiéVérifié Client
10
Catégorie : Service
Impressed with the service!
This was my first experience in having my new 2021 G80 serviced at this dealership. I was apprehensive about what to expect but everything about this visit was great. I especially appreciated the inside and outside of the car being cleaned and vacuumed.
LARRY F. de Genesis Of Irving a répondu le 09/22/2021 04:22 PM

Thank you for your review! We appreciate your business and we look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com
JT
gravatar
Jerel T.
Cedar Hill, TX
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/11/2021
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Value and Service
The service advisor was very nice and did everything that I asked. The waiting room was clean. My car was returned clean inside and outside.
LARRY F. de Genesis Of Irving a répondu le 09/13/2021 05:40 AM

Thanks for the great review! We appreciate your business and we look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com
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