Genesis Of Holland

We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

Virgina, we are thrilled to hear that you were extremely pleased with your experience at our dealership! Thank you for taking the time to share such stellar feedback, we appreciate your recommendations. It is extremely important that our customers are comfortable throughout the entire process. Have a great day! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

Thank you for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

Thank you for the top marks, and for taking the time to leave this review. I’m glad we were able to take care of you, and please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

Please let me apologize for this negative experience, Mike. At Elhart Automotive Campus we are dedicated to providing our customers with high quality customer service and what you have described is unacceptable for our standards and does not usually happen. I see that we got you back in to get the problem resolved and got you back on the road safely.  Again, we apologize for the mistake, but if there's anything further we can do for you, we are happy to help!  Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

Hi Richard! We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

Hi Shannon, Thank you for taking the time to provide us with this excellent review! We are always thrilled to hear from our happy customers. We strive for friendly and efficient service in all that we do, and we are pleased to learn you were able to experience that first-hand. We appreciate your compliments of Mike and Rod, and we will be sure to share your kind words with them. We appreciate the opportunity to earn your business. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Hi Steve, First of all, thank you very much for taking the time out of your day to write this review! Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. In this situation, everyone loses. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you would like to discuss this with us further, please give our Service Director, Frank Siebart a call at (616)886-7470. We are also in contact with Hyundai and Genesis currently on their facility/image programs and will be making updates to our facility accordingly once we hear back from them. We hope it’s soon.
Best Regards,
Jan Houting

Hi, First of all, thank you very much for taking the time out of your day to write this review! Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. In this situation, everyone loses. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you would like to discuss this with us further, please give our Service Director, Frank Siebart a call at (616)886-7470. We are also in contact with Hyundai and Genesis currently on their facility/image programs and will be making updates to our facility accordingly once we hear back from them. We hope it’s soon.
Best Regards, 

Good Morning Sally, First of all, thank you very much for taking the time out of your day to write this stunning review! It is great to hear such amazing feedback from our customers. We are happy to hear that we have officially earned your trust, and we look forward to working with you again in the future! Until then, if there is absolutely anything that we can do for you please let us know! See you soon.
Best Regards,

Hi Barry, We appreciate your 5-star rating and happy you enjoyed our dealership. I will be sure to share your comments with our team. We sincerely value your business and look forward to your next visit!
Best Regards,

Hi! We are thrilled that you enjoyed our services. Thank you for taking the time to share your comments and for letting others know as well. We so appreciate it!
Best Regards,

Hi Steve, thank you for bringing this matter to our attention. We regret that you had a negative experience, and apologize that your car wasn't cleaned when you picked it up. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will share it with our team. 
Best Regards,

Hi Larry, We appreciate the opportunity to earn your business and the time it took to fill out this survey to let us know how we did. Your satisfaction is important to us! We sincerely thank you for choosing Elhart Genesis and hope to see you again soon!
Best Regards,

Thank you for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
Best Regards,

HI! We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. I will be sure to share it with our Service Director, Frank Siebart, and team. Thank you for the opportunity to earn your business. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com