Cannot more strongly recommend brand, but would caution anyone to avoid this dealership. The sales process was fine, but the after-the-sale service is one of the worst I have experienced. Owned BMW and Range Rover before and was led to believe the service would be on par with those luxury brands. Not the case at Hazelwood. Actually, the dealer is Napleton Hyundai. They only have two Genesis techs working there and it shows. Carwash has been down for months. Car returned dirtier than when dropped off. Fluids not topped off. Service intervals not reset. Absolutely no attention to detail whatsoever. Definitely not a luxury dealership.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
Vérifié Client
