Service après-vente's Avis

4,7

(3 Avis)

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Avis récents

Benita H.

Eldon, MO

2020 Genesis G70

ReScore Avis™

04/22/2021

Vérifié Client

Catégorie : Service

Customer service

My car was taken in for a oil change and I was told my rear main was leaking at 20xxx miles, and the car would need to come back to get serviced. The repair did take a couple weeks longer than expected, but was due to parts coming in faulty. The staff was very accommodating with a loaner vehicle and up to date information on my vehicle. They delivered my car to my house after completion as well.

Recommandé

Avis original

04/20/2021

Catégorie : Service

Problem after problem

Dropped my car of for a rear main leak. Noted a 58xxx dollar car shouldn't have issue after only 22xxx miles. Was told 3 days that turned into a week followed by two more. Everytime I called they just said the part was broke or they found another broke part.

Non recommandé

RICHARD J M. de Genesis Of Fayetteville a répondu le 04/22/2021 01:33 PM

I apologize for the long wait for your vehicle. As Zach told you we did our very best to get you taken care of but we had to wait on parts from Genesis. We appreciate you and thank you for your business. If I can be of service in the future please call me at 479-659-5807. I will resend the survey per your conversation with Zach.
Thank you for re-scoring the survey.
Best regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

RICHARD J M. de Genesis Of Fayetteville a répondu le 04/22/2021 01:45 PM

Thank you for your re-score.
Regards,

Rick McGaugh
Customer Relations Manager
479-695-5807
Crain Hyundai of Fayetteville

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