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Genesis Of Elgin

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(13 Avis)
0
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
1
Total des ReScores
4,0
Moyenne de ReScore
0
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(847) 888-8222
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1200 E. Chicago Street Elgin, IL 60120
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(13 Avis)

MR
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Mark R.
Naperville, IL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/28/2025
5
Catégorie : Service
Maintenance Included - well if you can wait 3 weeks for a loaner?
Bought a 2025 GV80 in August. Called to get serviced, they won't have a loaner car available for over 2 weeks? Doesn't do me a lot of good given I'm headed out on a 800 mile drive in 2 weeks? I had to call in to the dealership 3 times to finally get through to service. Not sure why there isn't a phone prompt for service, or a direct line? First call, went to voicemail, next it disconnected me, 3rd call got transferred service. After realizing that I couldn't get a loaner for 2 weeks, I expressed my concern that Genesis service was less than what I previously experienced at Mercedes and Acura. Service rep must not have appreciated my comments as he hung up without saying goodbye. Just call me when you want to schedule an oil change...which is what I was doing but didn't expect it to take 2 weeks to get a loaner. I guess most reviews that discuss service levels lacking at Genesis are true.

Good buying car experience overall although and the reason I gave 3 stars. that said I went through Costco and didn't have a trade making it an easy transaction. Sales rep was very knowledgeable and helpful after the fact.

SL
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Steven L.
Itasca, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2021
10
Catégorie : Service
BOUGHT THERE FOR ONE REASON
I purchased a 2022 Genesis G70 from David Kang. I heard David was who I should see at Elgin Genesis if I wanted the best purchase experience. Although my G70 was available elsewhere, I am glad I purchased from David. He was absolutely as advertised. His product knowledge was unparalleled and his laid back persona made the whole car buying experience serendipitous. David introduced me to the service manager Ben who welcomed me as a new customer. Even though there are a couple of Genesis dealers closer, I will definitely be going back to David and Ben
JENNIFER T., Customer Relations Manager de Genesis Of Elgin a répondu le 12/21/2021 06:39 AM

Steven, 

Thank you for taking the time to fill out the survey, for your 5 star review and for your kind words about David and Ben.  They are certainly an asset to this brand.  We appreciate your business and look forward to have you back again!  

Jenni Tuton
Customer Relations Manager
Elgin Hyundai
847-628-2845

DK
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Donald K.
Carol Stream, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2021
client vérifiéVérifié Client
Catégorie : Service
First service was great.
First service was great.
Recommandé
JENNIFER T., Customer Relations Manager de Genesis Of Elgin a répondu le 07/01/2021 10:37 AM

Donald, 

Thank you for taking the time to fill out the survey and for your 5 star review.  We hope you are able to use the app to schedule your service in the future.  We appreciate your business and look forward to have you back again!  

Jenni Tuton
Customer Relations Manager
Elgin Hyundai
847-628-2845

FF
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Frank F.
Hampshire, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2021
client vérifiéVérifié Client
Catégorie : Service
Great technicians
Service advisors and technicians are amazing. They did great work on my vehicle.
Recommandé

HP
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Harry P.
Schaumburg, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2021
client vérifiéVérifié Client
Catégorie : Service
Service knowledge
Keep up the good work
Recommandé

AS
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Arthur S.
Elgin, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/23/2020
client vérifiéVérifié Client
Catégorie : Service
terrific dealership
Made everything real easy - no hassle
Recommandé

JP
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John P.
Elgin, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2020
client vérifiéVérifié Client
Catégorie : Service
Calling for service works well-on-line appointment is useless
BTW-On-line valet service is useless. I’ve made several appointments with both Elgin and Algonquin dealerships and no one ever showed up. I was told they didn’t have the appointment. Service only works if you call-that’s too bad, would have been a good service.
Recommandé

AB
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Ajay B.
Carpentersville, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2020
client vérifiéVérifié Client
Catégorie : Service
Always great customer service
Very happy with sales and service at this dealership
Recommandé

Client vérifié
Schaumburg, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2020
client vérifiéVérifié Client
Catégorie : Service
You guys are awesome
Thanks flor great service
Recommandé

Client vérifié
Elgin, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/24/2020
client vérifiéVérifié Client
Catégorie : Service
the employers in service areas knowledge
the people that I have dealt with at ghe dealership
Recommandé

JA
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Joseph A.
Hoffman Est, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2020
client vérifiéVérifié Client
Catégorie : Service
Staff caters to every need
Best dealership I’ve ever experienced and that after being a long time Mercedes owner
Recommandé

BF
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Bruce F.
Elgin, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2020
client vérifiéVérifié Client
Catégorie : Service
Great sales and service staff!
First class service!
Recommandé

K
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K.
Park Ridge, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/10/2019
client vérifiéVérifié Client
Catégorie : Service
very friendly and responsive.
Salvatore A
Recommandé

13 sur 13 résultats
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