John,
Congratulations on the purchase of your new Genesis! Thank you for taking the time to fill out the survey and for your 5 star review! We appreciate your business and we look forward to having you back for service.
Arpad,
Congratulations on the purchase of your new Genesis! Thank you for taking the time to fill out the survey and for your 5 star review! We appreciate your business and we look forward to having you back for service.
Jenni TutonAntoinette,
Congratulations on the purchase of your new Genesis! Thank you for taking the time to fill out the survey and for your review. I would like to take a few moments of your time to learn about your experience with our dealership and your sales associate to see what areas you suggest we improve upon and see if there is a way that we can earn a 5 star review for your sales person. We appreciate your business and I look forward to hearing back from you!
Horace,
Thank you for taking the time to fill out our survey and thank you for having a conversation with us. I am sending you the rescore survey. If you need anything else please contact me on my direct line or using the email below. Congrats on the purchase of your new Genesis and we look forward to seeing you back for service!
Horace,
Thank you for taking the time to fill out our survey and thank you for having a conversation with us. I am sending you the rescore survey. If you need anything else please contact me on my direct line or using the email below. Congrats on the purchase of your new Genesis and we look forward to seeing you back for service!
Then, the situation shifted again to a third car, which they claimed was available immediately. Trusting their assurances, I agreed, but this turned out to be a big mistake. The final car had an MSRP that was $2,000 less than the original one. Whether this was intentional or not, only they know.
For a brand that aims to compete with top luxury cars, this experience felt far from premium—it was more like buying a Hyundai.