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Genesis Of Downtown Nashville

Score moyen
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(8 Avis)
-67
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
1
Total des ReScores
5,0
Moyenne de ReScore
-67
Score NPS ®

Détails de l'entreprise

Contact
(270) 783-8080
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1512 Broadway Nashville, TN 37203
Département des ventes' Avis
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(8 Avis)

DM
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Dottie M.
Henderson, TN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/22/2023
0
Catégorie : Sales
Service sucks!
I purchased my GV80 4/23. Was promised a loaner car when I brought my car in for service.

I have tried for 2 months to get a manager to return a phone call. My car at 6000k miles has issues, tires also wearing prematurely. I called for service and they will not schedule a loaner without manager approval. I’ve left several messages and email for loaner request with no manager response. I had to make an appointment being located 2 hours away with no loaner. My appointment could not be scheduled less than 6 weeks out.

Poor service, customer service and response time. I will NEVER Purchase another Genesis.

DM
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Dottie M.
Henderson, TN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/22/2023
0
Catégorie : Sales
Customer SERVICE SUCKS
I purchased my GV80 4/23. Was promised a loaner car when I brought my car in for service.

I have tried for 2 months to get a manager to return a phone call. My car at 6000k miles has issues, tires also wearing prematurely. I called for service and they will not schedule a loaner without manager approval. I’ve left several messages and email for loaner request with no manager response. I had to make an appointment being located 2 hours away with no loaner. My appointment could not be scheduled less than 6 weeks out.

Poor service, customer service and response time. I will NEVER Purchase another Genesis.

RM
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Ronald M.
Nashville, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2021
client vérifiéVérifié Client
8
Catégorie : Sales
A Genesis experience
My second Genesis bought from this dealer. Love the salesman. Hope the service department improves. Location is great.
Timothy K., General Manager de Genesis Of Downtown Nashville a répondu le 11/27/2021 07:16 AM

Ronald, Thank you for such a great survey. We really appreciate you and your business!!!!


MS
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Mitchell S.
Clarksville, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2021
client vérifiéVérifié Client
Catégorie : Sales
Amazing Service!!!!
Thanks to the team at Downtown Hyundai I am now a proud owner of my dream vehicle…a 2021 Genesis GV80! The experience was amazing as their professionalism, customer service, and patience puts them head above shoulders. What I liked more than anything is that they operated as a unit. The team of Johnny V, Bob, Karl, Mike…and various employee smiles/light conversations made this experience pleasurable and fun!
Recommandé

DN
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Daniel N.
Smyrna, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/04/2021
client vérifiéVérifié Client
Catégorie : Sales
We had a great experience at Genesis Downtown
We had a great experience at Genesis downtown. Terry the salesman was great we love are SUV
Recommandé

SY
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Set Y.
Nashville, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2021
client vérifiéVérifié Client
Catégorie : Sales
so far so good
Sales team are great but a big NO NO to the service department!!!!
Recommandé

GB
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Guy B.
Nashville, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2021
client vérifiéVérifié Client
Catégorie : Sales
Great experience, great car.
I had a great experience at Genesis Of Downtown Nashville. No pressure very helpful all the way around. Love my GV80.
Recommandé

MR
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Michael R.
Plano, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/14/2020
client vérifiéVérifié Client
Catégorie : Sales
Nice staff
Nice staff poor facility
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