My first sales contact (the dedicated Genesis rep at this dealer) almost caused me to shop elsewhere. The rep I finally bought from (a Hyundai rep) was wonderfully helpful. Two times, the Genesis rep never called me back; and two times I never received call backs from their Finance department regarding a registration issue with my old vehicle. My first visit to the service dept (first oil change) was wonderful. They were very courteous, and I loved the condition of the car upon return. A visit to the Parts Counter however, was dangerous. Located inside the service bay (which was FILTHY), I had to navigate spare tires, stacked boxes, etc. In short, some sales reps need better training, and the facilities need updating (especially for an up-scale brand).
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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