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SureCritic / Genesis Of Cool Springs
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Genesis Of Cool Springs

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(15 Avis)
60
Écrire un avis
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Détails du score

5 stars
75%
4 stars
13%
3 stars
1%
2 stars
2%
1 star
7%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5
5
Total des ReScores™
5,0
Moyenne de ReScore™
60
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(615) 550-7330
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
201 Comtide Court Franklin, TN 37067
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(15 Avis)
Écrire un avis
Avis récents
OL
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O L.
Franklin, TN
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2022
client vérifiéVérifié Client
10
Catégorie : Service
Very quick response to my problems
I am always impressed by the staff and their great attitude
MIKAELA M. de Genesis Of Cool Springs a répondu le 03/15/2022 11:25 AM

Hello There,
We greatly appreciate you! It was our pleasure to assist. A Big Thank You for taking the time to do the survey too! 
You know where to find us if there is anything else we can assist you with! 

Chester T.
Nashville, TN
2017 Genesis G80
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2022
client vérifiéVérifié Client
Catégorie : Service
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/01/2022
8
Catégorie : Service
Great work!
I have been coming to this dealership for several years and they consistently give good service. There was a delay in completion this time because my car needed a front end alignment and the 3rd party had equipment upgrade issues. It was still better than average service.
MIKAELA M. de Genesis Of Cool Springs a répondu le 01/01/2022 09:33 PM

Hello,
Thank you for choosing our dealership! Thank you for the survey and comments to help us going forward. We're happy we could assist you and will try to do even better next time! 

MIKAELA M. de Genesis Of Cool Springs a répondu le 01/12/2022 08:02 AM

Thank you for choosing our dealership and for working with us! We appreciate your business and look forward to seeing you next time!

Client vérifié
La Vergne, TN
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2021
client vérifiéVérifié Client
10
Catégorie : Service
Mileage Service Due
N/A
MIKAELA M. de Genesis Of Cool Springs a répondu le 10/25/2021 05:03 PM

Hello,
Thank you for choosing our dealership! We appreciate the opportunity to serve you and your patience as we're in the process of hiring more staff. Thank you for the survey and feedback to help us going forward. Updating and building are in our future so we can better accomodate our customers! We hope to see you again at your next service!

HG
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Harry G.
Hermitage, TN
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great staff!
My experiences with Brian Jarrett and Karrie Cox have been great. They are both so kind and knowledgeable and wonderful to work with!
MIKAELA M. de Genesis Of Cool Springs a répondu le 08/23/2021 10:11 AM

Hello,
We greatly appreciate your business! Thank you for not just doing the survey but for your comments! We're happy that Brain, Karrie and the rest of our staff could assist you!
We're here if you need anything and look forward to seeing you for your next service! 

TK
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Ted K.
Nashville, TN
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2021
client vérifiéVérifié Client
10
Catégorie : Service
Recall and service
I took my wifes car in for a recall and an oil change and tire rotation. All services were done in a very timely maner. Got my car back and everything seems to be great.
MIKAELA M. de Genesis Of Cool Springs a répondu le 08/09/2021 07:17 AM

Hello,
We greatly appreciate your business! Thank you for taking your time to do the survey! We're very happy that Brian and the rest of our staff could assis you and to hear the car is doing well. We look forward to seeing you for your next service!

CT
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Chester T.
Nashville, TN
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2021
client vérifiéVérifié Client
Catégorie : Service
Great service
The service was efficient and people at the dealership were helpful and courteous.
Recommandé
MIKAELA M. de Genesis Of Cool Springs a répondu le 07/30/2021 12:49 PM

Hello,
We greatly appreciate your business! Thank you very much for taking the time to do the survey and comments! We're very happy that Anthony and the rest of our staff could assist in the maintenance of your handsome vehicle! Please let us know if you have any questions or need anything! We look forward to seeing you at your next service! 

Client vérifié
Nashville, TN
2021 Genesis Gv80
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/14/2021
client vérifiéVérifié Client
Catégorie : Service
Service greatly lacking
Service Department not up to Gv80 quality.
Non recommandé
MIKAELA M. de Genesis Of Cool Springs a répondu le 06/18/2021 07:45 AM

We will contact customer to address concern.

DH
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Daniel H.
Murfreesboro, TN
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/10/2020
client vérifiéVérifié Client
Catégorie : Service
Happy Happy Happy
Awesome Car and awesome service dept.
Recommandé
TIM O. de Genesis Of Cool Springs a répondu le 12/11/2020 05:07 AM

Sorry about the valet. If you call in and speak with James or Keith we can usually schedule it for you. Thank you for your business.

JN
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Jefferson N.
Spring Hill, TN
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2020
client vérifiéVérifié Client
Catégorie : Service
Great service, even if not a Genesis dealer
Great! Now give us a Genesis dealer!!
Recommandé
TIM O. de Genesis Of Cool Springs a répondu le 12/07/2020 03:39 PM

We are currently working on getting the service center up and running. Once we can fully staff the repair center we will offically open it. Thank you for your business.

CT
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Chester T.
Nashville, TN
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/21/2020
client vérifiéVérifié Client
Catégorie : Service
Good customer.
Professional and courteous.
Recommandé
TIM O. de Genesis Of Cool Springs a répondu le 11/23/2020 05:12 AM

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

OL
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O L.
Franklin, TN
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2020
client vérifiéVérifié Client
Catégorie : Service
Bill long
Convenient and professional
Recommandé
TIM O. de Genesis Of Cool Springs a répondu le 11/13/2020 12:26 PM

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

OL
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O L.
Franklin, TN
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/30/2020
client vérifiéVérifié Client
Catégorie : Service
Quick and effecient service visiit
Very professional service from time appointment made thru service completed on automible.
Recommandé
LV
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Lori V.
Brentwood, TN
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2020
client vérifiéVérifié Client
Catégorie : Service
Service Dept
Great experience. It took a while but that was ok.
Recommandé
TIM O. de Genesis Of Cool Springs a répondu le 06/29/2020 01:54 PM

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

TIM O. de Genesis Of Cool Springs a répondu le 07/28/2020 02:31 PM

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

OL
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O L.
Franklin, TN
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2020
client vérifiéVérifié Client
Catégorie : Service
The service is the best of any i have experienced
I am always amazed be the superior service this places is able to give on every service visit! They always impress me!
Recommandé
TIM O. de Genesis Of Cool Springs a répondu le 03/18/2020 07:58 AM

Thank you so much for taking the time to fill out this survey. We know you have many choices when choosing to service your vehicle & appreciate your business

EH
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Eugene H.
Columbia, TN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/09/2020
Not a good place to do business with.
Don’t do business with these people.
Non recommandé
15 sur 15 résultats
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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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