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Genesis Of Carlsbad

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(22 Avis)
52
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
52
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(760) 929-4900
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
5285 Car Country Drive Carlsbad, CA 92008
Service après-vente's Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(22 Avis)

Client vérifié
Rancho Santa Fe, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2022
client vérifiéVérifié Client
10
Catégorie : Service
Excelent service
I had an oit change and everything went well.

VB
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Verl B.
Vista, CA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/21/2022
client vérifiéVérifié Client
5
Catégorie : Service
Five weeks wait for a service appointment. The service waiting area was a real dump.
When I purchased my Genesis I expected luxury service. I was shocked at the dingy waiting area. I have to contact Genesis to get our sales person to return our calls for promised training.
JAMEY W. de Genesis Of Carlsbad a répondu le 02/23/2022 09:18 AM

Dear Verl,

Thank you for purchasing and servicing your vehicle at Genesis of Carlsbad and for providing us with your feedback. I want extend my sincere apologies for the poor experience you had while in our waiting area. We are taking corrective actions for improvements. We recently made some changes with our service staff since your visit and have begun a remodel as you witnessed with the bathroom situation. We are attempting to remedy that situation quickly with our contractor. Our goal is to have you 100% satisfied with your vehicle and our service. I would like to provide you with a complimentary full vehicle detail to be used any time in the future for any inconvenience we may have caused you. I will be in contact with you soon.

Sincerely,

Jamey Watson
General Manager


MK
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Maria K.
Poway, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2022
client vérifiéVérifié Client
10
Catégorie : Service
A.k.
Professional and caring

GS
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Gary S.
Carlsbad, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great Service Advisor, Long Lead Time for Appts.
Alexis was super helpful as Service Advisor. Car was delivered on time as promised with thorough explanation of recommended service intervals.

Very long time to get basic oil change scheduled.

Client vérifié
Poway, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great Experience
Compared to other Genesis service departments, Alexis R. certainly made it easy

MO
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Mette O.
Carlsbad, CA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/21/2021
client vérifiéVérifié Client
10
Catégorie : Service
Getting an appointment...ridiculous
I had to wait over 6 weeks to get my scheduled maintenance appointment, and this was with me dropping off the vehicle. Could not even get an appointment with the usual valet service. My car also had a nail in the tire and needed to be replaced so I drove around for 6 weeks having to fill up my tire every other day or so until I could get in to get it replaced. I love my car but am not happy with the unavailability of appointments.
THOMAS C B. de Genesis Of Carlsbad a répondu le 12/23/2021 08:18 AM

Mette, 

Thank you for your time to fill out this survey, it plays an important role towards our goal of having completely satisfied customers. I am so sorry you had to wait so long for an appointment. It really bothers me that we are that far booked out. I hate it and I am trying hard to get it fixed. The long wait is due to our department being extremely short staffed. We have been trying to hire additional staff, we have had job posting for months with no success. If we can get fully staffed then I would be able to dramatically increase availability for appointments. We appreciate your time, and We appreciate your business. 

Happy Holidays,

Thomas Bassett
Service Manager
760-929-4900


Client vérifié
Vista, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great experience
Super experience. Made my
Life easy

Client vérifié
Carlsbad, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/29/2021
client vérifiéVérifié Client
Catégorie : Service
Timely service with no surprises
Car delivered on time with no surprises
Recommandé

JC
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James C.
Carlsbad, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2021
client vérifiéVérifié Client
Catégorie : Service
Service and sales management
Had very good experience due to responsiveness of the people.
It’s the people that makes the difference
Recommandé

RS
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Ramaiah S.
Vista, CA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/28/2020
client vérifiéVérifié Client
Catégorie : Service
Sales team is good, I will recommend my friends to consider Genesis Carlsbad.
Service support should improve, it appears facility over crowded with Hyundai and Genesis. They should segregate between Genesis and Hyundai.
Recommandé
THOMAS C B. de Genesis Of Carlsbad a répondu le 12/28/2020 11:52 AM

Hey Ramaiah,

Hi, thank you for your time to fill out this survey, it plays an important role towards our goal of having completely satisfied customers. I am Sorry to hear about the Valet not working. we have a very specific system in place. I see you made your appointment online, next time if you call to make the appointment, we can get the valet all set up. Also, I see the note about a concern, but it’s also documented that the concern happens at 100mph, and under 100mph the car is fine. due to this is, I would be able to diagnose as our technicians can only drive the posted speed limit. Next time I hope we are able to make sure you had a 5-star experience.  We appreciate your business. 

Thanks for your Time,

Thomas Bassett
Service Manager
760-929-4900


Client vérifié
Carlsbad, CA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/12/2020
client vérifiéVérifié Client
Catégorie : Service
Service review
Overall very good. On this occasion, it took way too long to get my loaner, and they did,t have a Genesis loaner available. Everything else was great.
Recommandé
Gillian M R., Parts and Service Director de Genesis Of Carlsbad a répondu le 09/15/2020 04:34 PM

I apologize that we did not have a Genesis loaner available and had to provide you with a Hyundai. We do our best to have them, however all 3 ended up being out on unexpected long term repairs. I will share your concerns with Dealership Ownership regarding possibly providing us with more Genesis Loan cars to fulfill our customer needs. 
I also want to Thank you for your patience while we were only on our 2nd day with our new loaner software, I wish we could have been faster and I apologize that you were affected by our brand new system that Genesis had just launched. We are getting faster at it everyday. 

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

Client vérifié
Poway, CA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/03/2020
client vérifiéVérifié Client
Catégorie : Service
n/a
n/a
Recommandé
Gillian M R., Parts and Service Director de Genesis Of Carlsbad a répondu le 08/13/2020 12:30 PM

Thank you for the review. I would like to understand where we failed to provide a positive service experience for you and your vehicle on your recent service visit. I see that you have mentioned our facility improvements, so please feel free to use our Valet service in the future. If there is anything else we can improve upon to ensure you have a 5-star experience on your next visit, please let us know, your COMPLETE satisfaction is very important to us. We greatly appreciate the feedback and thank you for choosing Genesis of Carlsbad for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

EP
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Ernest P.
Murrieta, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2020
client vérifiéVérifié Client
Catégorie : Service
Interaction with Thomas the Service Advisor was great
Overall I think the showroom and overall appearance needs updating.
Floors look dirty
Powder Room needs to be updated as well.

I would probably recommend but I suggest some major remodel or transfer to a larger building/area.
Recommandé

Client vérifié
Encinitas, CA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/06/2020
client vérifiéVérifié Client
Catégorie : Service
go with the flow
I was glad to be able to get my Genesis 90 serviced under the current virus crisis;so I shall not look a gift horse in the mouth.
Recommandé
Gillian M R., Parts and Service Director de Genesis Of Carlsbad a répondu le 04/10/2020 11:13 AM

Thank you for visiting us during this Pandemic. We understand that reviewing us as a score of 1 out of 10 for comfort of waiting area and amenities was due to the fact that we have our lobby closed to customers to protect all of our customers and our staff, but I assure you under normal operating procedures, we have a very comfortable waiting area, have gourmet coffee, snacks and water available to all of our customers. 

In regards to the concern with your vehicle that you brought to our attention when you dropped off, we will need to schedule you a future appointment for that, as for when I scheduled you maintenance appointment, you had not mentioned it. We want to make sure the right technician is diagnosing the vehicles, and our maintenance technicians are not certified to do so. However, my recommendation would be to schedule this when we are open for normal business and can offer you valet service. 

Please let me know if there is anything else we can do for you at this time.  And again I aplogize that our restrictions with COVID has negatively impacted your experience here. 

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900


TM
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Timothy M.
Vista, CA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/20/2020
client vérifiéVérifié Client
Catégorie : Service
only Genises dealer in town
nice people to work with. All efforts have been made to correct vehicle audio problem. Parts have been replaced yet problem still exists.
Recommandé
Gillian M R., Parts and Service Director de Genesis Of Carlsbad a répondu le 03/21/2020 06:11 AM

Me McElroy, the audio still isn't working after Genesis Techline had us replace the Amp this last time? If that is the case let me know so we can reschedule you  We are still open during this time M-F 8-5, and Genesis Technical center is still open as well. However, we have temporarily had to stop performing valet services, but still can provide a loaner. 

Please let me know and I am sorry this is still occurring, we will continue to work with Genesis Technical assistance for their next recommendation  

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

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