The first time I had my vehicle serviced was after the initial break in period so, I expected some issues with parts availability as the vehicle was new. I had the loaner for a week while the parts came in. For my second service at the 1 year interval (even though my vehicle only has 4K on it) I was scheduled for concierge service and had the reminder notifications and ...no one showed up to get my vehicle nor did I receive a call indicating they could not make it. In addition, when I contacted the service department they had no record of my appointment even though I provided them the confirmation number. So far I am not impressed with the Genesis servicing.
TL
Tom L.
Gig Harbor, WA
09/07/2021
2
Catégorie : Sales
Very difficult to get a service appointment
Made an appointment for recall items on our G-80. We received an email and phone call the day before confirming our appointment the next day at noon. Arrived at noon for appointment to be informed that all of the technicians go to lunch at noon - and the service representative didn't understand why I would have a noon appointment. Unable to wait the extended time for the recall service, I rescheduled for 2 weeks later. The next day I received an email - confirming my appointment for the day before. Obviously they are having some computer issues. I called to verify my rescheduled appointment, and after a lengthy hold was assured that I would get a call back. 4 days later now and no call back. I called again today and just gave up after 10 minutes on hold and made another appointment via the online system. I hope that appointment works, it's rather silly to have to work so hard to get service at a Genesis dealer.
Wasn't planning to purchase. Went to check it and maybe test drive... few hours later we were rolling down the freeway headed home in our new vehicle.... Loving It!!!
Top notch service from the staff... thanks Marshea and Luke!!!
You want a car buying experience like no other? Than go see my sales people kyrsten Blair and Aaron Crawford! They both my day with getting me exactly what I wanted and for the right price!
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