BUYER BEWARE. Went to Genesis110 based upon an ad they had for a precertified Hyundai Tucson . After an entire day of being there we finally make it into the finance department. The numbers the finance department quoted us was consistent with the numbers we had calculated. Then finance offered an extended warranty for additional cost. We questioned same as the ad clearly stated the car was pre certified and gave ALL the details of what was covered in the DEALERS NOTE. There was no denying or questioning the ad clearly reflected the car was under warranty as advertised.
Finance gentlemen advised that is not reflected in his paperwork and called in a manager. The manager advised that the ad was not the case and they were removing all of the certified pre owned on all their cars as it was entered in error the previous Thursday (oct 7) When my daughter advised this ad had been in place since Oct 1st when she first saw the ad. The manager was adamant he would not honor the ad as advertised. It should be noted that there were several cars advertised without being certified pre owned and the price of the cars reflected that. So the explanation of this ad was in error is just plain fabrication and false advertisement. As a result and needless to say our trust in honestly and commitment to stand by their ad resulted in a long wasted day. No car purchased and highly recommend reconsidering purchasing a car from here.
Exceptional experience during the entire buying process (2021 Genesis G90).
My sales associate, Raven Lawson was very polite, knowledgeable about the car, and walked me through the entire process seamlessly. She explained the vehicle features in detail. Very impressive.
I bought several new cars in my lifetime, Lexus, Audi and Mercedes, and I don’t like feeling pressured. Daniel Barakov my sales agent was thoughtful (offered me water), very knowledgeable about the Genesis GV70, explained all the features to me during the test drive, and he made buying this car a delightful experience.
Each of the Genesis of 110 professionals I dealt with were friendly, knowledgeable, trustworthy, and straightforward. The facility is state of the art and so was the experience! I fully intend to utilize this facility for all my service maintenance as well.
Everyone was friendly. Bruce was very attentive and knowledgeable about the vehicle. Tom and Joe were accommodating and able to rectify our issues. Sean was Excellent with tutorial of vehicle. Dolores was awesome..
I live in Orlando Florida and did all of this transaction via text message and email. All my questions were answered, and the personnel were very knowledgeable about an out of state sale.
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