I was very excited to join the Genesis family when I bought my GV70 last year. Unfortunately, the service has been an absolute terror. I paid for the maintenance package when I bought the car. I called to make my first appt and when showing up they turned me away because they were short staffed and said they couldn’t get to it that day. Recently, my sunroof cracked. I made an appt and was told a loaner would be given because it would take days. I showed up and no loaner was available (keep in mind, I have two infants that take a lot of coordination to even get to the place). I was then told by the service director they would drop one off at my work by 12 ( I specifically changed my schedule to work close by), that didn’t happen. I called and was told by 2 since that was the latest I could in order to get to my child’s drs. Appt. That didn’t happen. At this point I ubered with two infants to a an appt. I called the next day and said they would drop one off but could only accommodate very slim hours that I could not be home for. Then at that point all avoidance happened. The call center every day from there on out said they couldn’t give me an update because “the service advisor I worked with moved departments and nobody knew “where” my car was or the status” and that “genesis there is a “mess” lately, I’m so sorry” this happened the rest of that week and weekend. I was looking forward to purchasing a new GV80, but I’ll be taking my business elsewhere and I recommend you do too. I tried to be accommodating for the first few days but when it became complete silence with no info for days it became unacceptable
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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