We have built our business and reputation on customer satisfaction both in vehicle sales and service for over 100 yearsWe have built our business and reputation on customer satisfaction both in vehicle sales and service for over 100 years
Scheduled an appt. For our Genesis G80 to be serviced for a recall. Told the service dept. on the phone the make, model, and year of the car. Brought the car to the dealership (which is an hour and 15 min drive one way) only to be told they couldn’t find our VIN number in their system. Wasted trip and a phone call with the service manager, Joey, offered not resolution or even the gas we were out for the trip. We have always brought our Hyundais to this dealership. And have always been well treated. This is our last trip and wouldn’t recommend them to anyone who needs service on their car.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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