We strive to put our customers first. Family owned since 1993. Where quality comes first.We strive to put our customers first. Family owned since 1993. Where quality comes first.
RUDE!!! RUDE!!! Took my car to get a diagnostic check. Called to pick it up. No discussion of what was done, what was checked, or what could be wrong with my car. I called and asked what was done, he asked what the name was under, put me on hold, then came back and said, “ma’am that vehicle was picked up”.. I said I know, we just got home with it and I would like to know what was done and what’s wrong with it. He said they didn’t find anything.. if nothing is wrong, then why does my car have 1) a rough start 2) vibrates in idle and reverse 3) it shakes and acts like it wants to die 4) it died on my husband in PARK in the DRIVEWAY this morning. He said nothing was said to them about any of that. So I asked what they do in a diagnostics check. He said it depends on. I asked on what? “Ma’am it depends on the vehicle”. I asked if was hooked up to machine or scanner or what’s done… music started playing. He put me on HOLD. Without telling me. I waited SEVERAL minutes without anyone picking the phone back up, so I hung up and called back. I said that was “NOT COOL!” You put me on hold without saying a word and you didn’t even come back. “Ma’am, I have 5 people here waiting. I’ll call you back when I have time”.. I said no.. that’s rude! He was talking to me first and I want to know what’s wrong with my car because nothing was said when my husband showed up. He was handed the keys and told to have a good day! He said plenty was said. So I asked l… again… what diagnostic was ran, was anything found because I need my car fixed. He said nothing was found that he told my husband he can try to change out the motor mounts (we ordered them the other day with transmission mounts also and they came in today), so something must’ve been said for him to tell my husband to try what he already had intentions of doing. I asked how a diagnostic can be ran and nothing show, when my car obviously SHOWS signs. They should’ve noticed when they drove my car to move it. “Ma’am, I’m hanging up. Don’t call here again and don’t bring your vehicle here anymore, we won’t work on it”.. I asked his name.. “My name is Shawn and I’m the owner and I’m telling you not to come back here again.” I asked “WHY?!” I just wanted to know what was done. We took it for a diagnostics. “And we didn’t charge you for that ma’am. Don’t call back. Don’t bring your vehicle back.” .. And here I am. Writing a review to let EVERYONE know how rude and unprofessional “Shawn” and Gary’s Automotive is! If there was a choice of “0” stars, I would’ve picked that, but I had to pick the “1” star. We have taken our vehicles there before with no problem, but not anymore. Not after today. VERY RUDE!! VERY UNPROFESSIONAL!!! And how am I to know that a “Shawn” is owner of “Gary’s” Automotive Repair?! Go somewhere else. Don’t waste your time or money on a place that’s unprofessional!!
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