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Alex W.

Cleveland, OK

01/30/2025

Unethical Experience

I took my Nissan Titan to Gary Johnson Auto and Truck repair based on favorable reviews. However, my experience was an F-. I'll explain; My truck was making a knocking noise, thus the need for repair. After over $200 ini diagnosis, they indicated that the problem was due to a faulty cam chain(s) and or related parts. After nearly 3 weeks, I was informed the truck was ready. Upon arriving the truck was started and the noise was still there. After a brief conversation, the manager conceded that the issue was misdiagnosed but claimed the parts replaced were worn or damaged. He said that I would not be charged and to just go. He suggested taking it to a Nissan dealer. Several days later, I noticed the truck was leaking a fair amount of oil. Not wanting to go back and further exacerbate the situation, I tried using a stop leak product. After several hundred miles, the recommendation given on the product, the leak slowed but was still there. Note that the truck did not drip one drop of oil prior to them working on it. I called the shop and let Tony, one of the advisors, know that I had this issue and that I was going to treat it again with a stop leak product and see if that helps. He said "OK, let me know". After the second treatment and another several hundred miles of driving, the leak persisted and I stopped by the shop to see about getting it fixed. The advisor on duty told me that he would ask the manager and let me know. Later that day was told that they would not fix it and that they no longer work on Nissan diesel trucks. I attempted to reason with them but was told the same again. So, I'm left with having to finance a repair elsewhere that Gary Johnson Auto and Truck Repair caused. It's unfortunate that they initially misdiagnosed the issue and were not able to collect for repairs but holding their incompetence against me is wrong. I didn't cause the oil leak, they did. I'm sure they will respond with some convoluted explanation shirking responsibility and blaming me but what I have described is fact. Just be advised that when push comes to shove, they will resort to denial and leave you holding the bag.

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