By far the best dealership I have ever bought from.
The entire group at Garvey Hyundia/Genesis are outstanding. I would like to specifically recognize Brad Jarvis and Mark Goodwin.
Brad Jarvis: I have work with Brad since 2015. He is an outstanding representative who takes pride in establishing long term bonds that not only benefit the dealership but also provides advantages to the customer. He demeanor is always positive and uplifting regardless of the chaos around him. In 2022 he was promoted, I suggest you also give him an additional pay raise. The dealership can ill afford to loose his dedication, personable skills, and never ending desire of ensuring the customer is properly taken care of.
Mark Goodwin: Mark is one of the best sales man that I have experienced. He is personable, articulate, and understands Genesis vehicle sale themselves. I began talking with Mark about 7 months before I purchased our GV70. He would periodically call and I would visit him while waiting for our Hyundai to be repaired. I appreciate his ability to convey information without adding any sales pressure. Once we decide to reserve a GV70, it took about 4 months for a vehicle to arrive at the dealership which matched our desired setup. His white glove approach to teaching the vehicle capabilities was outstanding.
In closing, Garvey Hyundia/Genesis is an outstanding company which takes pride in going the extra miles to ensure a positive experience. This includes personnel in the finance office, courtesy shuttle operators, personnel maintaining customer waiting area, sales and finance. So to summarize my experience with Garvey, I would just say "Amazing".
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
Brad Jarvis: I have work with Brad since 2015. He is an outstanding representative who takes pride in establishing long term bonds that not only benefit the dealership but also provides advantages to the customer. He demeanor is always positive and uplifting regardless of the chaos around him. In 2022 he was promoted, I suggest you also give him an additional pay raise. The dealership can ill afford to loose his dedication, personable skills, and never ending desire of ensuring the customer is properly taken care of.
Mark Goodwin: Mark is one of the best sales man that I have experienced. He is personable, articulate, and understands Genesis vehicle sale themselves. I began talking with Mark about 7 months before I purchased our GV70. He would periodically call and I would visit him while waiting for our Hyundai to be repaired. I appreciate his ability to convey information without adding any sales pressure. Once we decide to reserve a GV70, it took about 4 months for a vehicle to arrive at the dealership which matched our desired setup. His white glove approach to teaching the vehicle capabilities was outstanding.
In closing, Garvey Hyundia/Genesis is an outstanding company which takes pride in going the extra miles to ensure a positive experience. This includes personnel in the finance office, courtesy shuttle operators, personnel maintaining customer waiting area, sales and finance. So to summarize my experience with Garvey, I would just say "Amazing".