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Garlyn Shelton Hyundai

Score moyen
Évaluation globale 3,8/5Évaluation globale 3,8/5Évaluation globale 3,8/5Évaluation globale 3,8/5Évaluation globale 3,8/5
3,8
(105 Avis)
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
2
Total des ReScores
4,0
Moyenne de ReScore

Détails de l'entreprise

À propos

Garlyn Shelton Hyundai is conveniently located in Bryan, TX. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Garlyn Shelton Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Garlyn Shelton Hyundai is conveniently located in Bryan, TX. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Garlyn Shelton Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(979) 776-7600

Heures d'ouverture

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
3100 Briarcrest Drive Bryan, TX 77802
Garlyn Shelton Hyundai's Avis
Évaluation globale 3,8/5Évaluation globale 3,8/5Évaluation globale 3,8/5Évaluation globale 3,8/5Évaluation globale 3,8/5
3,8
(105 Avis)

DW
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Daniel W.
Bryan, TX
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/15/2015
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Slow service.
No food or coffee in waiting room. 2 hours for oil change.
Non recommandé

AH
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Amanda H.
Bryan, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/11/2015
Catégorie : Service
Terrible Service
Have purchased a 2012 Sonata originally from them and always had received good service, which is why purchased a 2015 Santa Fe from them at the very end of June 2015. I have never had issues like in the last 3 months with them. The blind spot detection was inoperable in month 2 of having the Santa Fe, it has now been 3 months since initially speaking with multiple people in sales and 2 months since working with service about the issue. I am moving cross country which service has known about since initially speaking with them (and dealing with engine 3 in our sonata) and they still have not taken the time to resolve this issue with the new car that has basically been broken since we got the car. Garlyn Shelton is more than happy to take your money for a new car but god forbid if you ever have anything go wrong with it, you're going to be stuck for months with the issue or brushed off like me, who they are now telling there's no way to get it done even before I'm moving. So now I'll have to start the process all over again with a different dealer once I move. Just go buy a car somewhere else, this is not worth the hassle and numerous hours on the phone trying to get a return phone call for months trying to push them to fix this issue.....extremely unsatisfied and disappointed they are the ones that received money from the purchase of the vehicle. Date of service noted was last time they took in the vehicle, where they were happy to take money for getting oil change at that visit....order parts to fix the car and never then could fit it in again for the next month prior to my moving.
Non recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 11/11/2015 09:34 AM

We apologize we were unable to accomodate your schedule prior to you moving.

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

RW
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REBECCA W.
College Station, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/05/2015
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
I was completely taken advantage of, lied to, and treated as if I was of zero priority. I would not wish that any customer should have to endure the experience that I did.
I will start off by saying that I am not one to complain. I am a patient, understanding, and rational person. In fact, this is the first time I have ever felt so taken advantage of that I feel it is my duty to write a review. I couldn't figure out how to give 0 stars so I put 1. The reason I brought my 2011 Hyundai Sonata to the Hyundai dealership is not just because one would assume that is the most logical and reasonable place to bring your brand car to it's brand dealership. I had gotten my engine rebuilt at this dealership due to an internal gasket leak (thankfully still under warranty). A while later, I noticed some issues with the car by how it was driving. I was in Houston and took my car to the dealership my parents used, obviously not wanting to drive back to College Station/Bryan area creating any potential further damage. The qualified technicians that looked at my car found that there were motor mounts missing. This was not because they had fallen off, this was because they were never put on in the first place. Garlyn Shelton Hyundai was contacted and gave me heat for not bringing the car to them for inspection. This issue was seen as a workmanship error on Garlyn Shelton's part and they had to compensate the charges that it cost to fix their error. So, a few months later when I noticed an issue with how my gears were shifting, I took my car to Garlyn Shelton Hyundai to avoid any problems that may occur as they had previously. This was where I made my mistake. If the service advisers had provided accurate and true information regarding the status of my car and when the work would actually be completed, rather than giving false guarantees assuming it would be what I would want to hear, then I could have respected that. Unfortunately, this was not the case. My calls were never returned, it took over a week to run diagnostics when I was told it would take 3 days, I made a total of 9 trips to the dealership in order to find the status of my car over the entire month+ it remained there. I was promised a loaner car and never received one, resulting in my insurance having to pay for a rental the entire month+ my car was "undergoing maintenance". I gave approval for the repairs to be made, however, they claimed they never received this approval until 4 days after I had given it. I was told the parts were ordered and received, however, 3 days later when I went to check on the status, I was told the parts had just been received that day. I later found that they ordered some of the wrong parts (transmission mounts) and it would take another 5 days to receive and repair the car. A week and a half later, on the day I finally got my car back, I was told I would be able to drive out of the dealership at 1:30pm which the service adviser, Jake, confirmed with me (twice) which in retrospect I should have known better that their word was 9 times out of 10 not credible. I drove out at 3pm which caused me to miss one of my classes. I am a 23 year old female who attends A&M and I honestly feel that I got taken complete advantage of. I was clearly not a priority and was constantly lied to and given false guarantees regarding my car, it's status, and when the work was to be completed. I spoke with the service manager, Joey, about my frustrations and he genuinely expressed concern and apologized, unfortunately, it was too late. I understood that at this point, complaining really changed nothing besides bringing to his attention the complete lack of organization and professionalism I experienced. I plan on contacting Hyundai's regional manager to recount my unfortunate experience. I hope no other customer has to endure the experience I did.
Non recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 11/06/2015 09:25 AM

An unfortunate issue to be sure, but the fact that it was impact damage caused after the repair at the other facility and insurance had to be involved was the main contributing factor for delays, and the reason they covered the rental as well. I apologize for any and all delays we may have been responsible for as we worked your car in for the repairs needed, but as we explained when it was dropped off with us, we were booked for appointments and we would do our best to be accomodating and helpful in your time of need. Please reach out to me if there is anything we can do to rectify this situation or to help you out in the future.

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

Client vérifié
Bryan, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/13/2015
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
not very friendly
was ok
Non recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 10/13/2015 03:38 PM

Will do our best in the future to brighten your day and show our appreciation!

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

WF
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WILLIAM F.
Bryan, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/03/2015
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Good service at a reasonable cost.
Recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 10/05/2015 08:24 AM

Thanks for the opportunity to maintain your vehicle!

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

CG
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CATHERINE G.
Bryan, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/19/2015
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good mechanics
I don't feel the atmosphere is as friendly as a year ago when I ought the car
Recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 09/21/2015 01:37 PM

We look forward to seeing you again in the future and will improve upon our service to you as our promise!

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

MD
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MARYAM D.
College Station, TX
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/18/2015
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good Financing, Bad Service
They are very good at financing and offering good deals. after you bought the car, they are very poor at maintaining a good level of service.
Non recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 09/21/2015 01:34 PM

We encourage you to help us to provide the service you are looking for. All recommendations are welcome.

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

SH
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STUART H.
Bryan, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/12/2015
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Parts on back order and i wasn't told until i showed up at dealership
I would have liked to have gotten a call to inform me that the parts were on back order and that we needed to reschedule before i took off work for the appointment I showed up to
Non recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 09/16/2015 08:33 AM

My apologies. We have implemented additional safe guards to keep just this sort of thing from happening again. Wish we had them in place prior to your inconvenience. Hope to have the opportuity to make it right.

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

Client vérifié
College Station, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/24/2015
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Used to be better.
They used to have good customer service. Howevet, my last visit was different. I was told that my car will be ready in 1hr 15 min. After more than 2 hrs brought the car out and said I need to wait a while if I would like to get my car washed as they were very busy.
Recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 08/31/2015 08:06 AM

My apologies with the issues on the car wash causing delays. I request you stop by when you can and we will be glad to run it through to have it cleaned up at your convenience.

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

Client vérifié
College Station, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/10/2015
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Took my car in on short notice (that day) and took care of problem. Everyone very friendly.
Recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 08/11/2015 09:45 AM

Thank you for the kind words! See you next time in.

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

RW
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RAMONA W.
College Station, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/10/2015
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service managers were excellent
I know I will get excellent care from your service representatives and sales force.
Recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 08/11/2015 09:39 AM

Thank you for the vote of confidence, looking forward to seeing you in the future!

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

SB
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Shirley B.
Brenham, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2015
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service, care and concern for their customer and their vehicles for the past 12 years of doing business with them.
I would most definitely recommend them as your total service package - whether it is for maintenance, repairs, or something other. They are the best!
Recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 08/08/2015 10:50 AM

We look forward to a continued relationship!! Thank you for the patronage.

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

JP
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JAFET P.
Bryan, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2015
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great service
fast service, good customer service too
Recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 07/30/2015 10:27 AM

Enjoy your Hyundai Santa fe. Thanks for letting us help you care for it!

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

JG
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JULIE G.
Bryan, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/25/2015
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service department doesn't take care of customer
Hard to get an appointment, and then hard to get done what was promised
Non recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 07/30/2015 02:05 PM

I look forward to seeing you again and for the opportunity to repair our concerns. Thank you for taking the time to speak with me.

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

DA
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Donald A.
Crockett, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2015
client vérifiéVérifié Client
Catégorie : Service
Great Service
I have had my car serviced at Garlyn Shelton for almost three years. They provide outstanding service, and they make valid recommendations for repairs. I trust them.
Recommandé
Joey G. de Garlyn Shelton Hyundai a répondu le 07/21/2015 02:51 PM

Great customers deserve our best!!

Joey Gyug
Service director
Garlyn Shelton Imports
979-776-7600
jgyug@garlynshelton.com

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