Marcus said he had a few issues with the service. He said he was told the problem was one thing, but then after that problem was fixed he was told it was something else. He was not given an explanation for the delay. He said he brought this to the attention of the management, but the resolution they offered was not satisfactory.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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