G-Tech Automotive is your local auto shop serving the Upland, CA area. Give us a call for your automotive needs. G-Tech Automotive is your local auto shop serving the Upland, CA area. Give us a call for your automotive needs.
Vérifié ClientThank you for taking the time to share your feedback. We’re truly sorry that your recent visit left you feeling misled—that’s never the experience we want for any customer.
After reviewing your visit, we confirmed that your engine air filter had been replaced a few months prior. When it was removed during this service, and physically shown to you, it contained debris including acorns, leaves and dust, hence the recommendation to replace it.
We want you to know that protecting our reputation and our customers’ trust is far more important to us than any single service recommendation. Our goal is always to provide clear, honest guidance to help maintain your vehicle’s performance.
Your feedback has prompted us to strengthen our transparency even further. Going forward, our team will take photos of filters as they are removed so customers can clearly see their condition and understand the reason behind any recommendation. We appreciate you bringing this to our attention and helping us improve.
