Title: Felt Exploited—Unrealistic Quote, Refused to Honor Customer Request
★★★★★ (1 out of 5 Stars)
My experience here was deeply disappointing. I came in for an estimate after my car was vandalized. The shop quoted me over $20,000 for a paint job on a vehicle that is worth, at most, $8,000. I had the motor replaced two years ago for under $12,000, so this quote is clearly absurd.
I strongly suspect they were willing to overcharge simply because I am a woman and saw an opportunity to take advantage of the situation.
Because the quote was so unethical, I chose to take my car elsewhere and specifically requested that they do not submit the $20,000 estimate to my insurance. They refused, claiming they were forced to submit the inflated cost to my insurer. This lack of respect for my request and the willingness to generate an estimate that triples the value of my car is unacceptable. Avoid this shop.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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★★★★★ (1 out of 5 Stars)
My experience here was deeply disappointing. I came in for an estimate after my car was vandalized. The shop quoted me over $20,000 for a paint job on a vehicle that is worth, at most, $8,000. I had the motor replaced two years ago for under $12,000, so this quote is clearly absurd.
I strongly suspect they were willing to overcharge simply because I am a woman and saw an opportunity to take advantage of the situation.
Because the quote was so unethical, I chose to take my car elsewhere and specifically requested that they do not submit the $20,000 estimate to my insurance. They refused, claiming they were forced to submit the inflated cost to my insurer. This lack of respect for my request and the willingness to generate an estimate that triples the value of my car is unacceptable. Avoid this shop.