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Fuccillo Hyundai of Watertown

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(596 Avis)
58
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5
41
Total des ReScores
4,7
Moyenne de ReScore
58
Score NPS ®

Détails de l'entreprise

À propos

For all your automotive service needs, bring your vehicle to Fuccillo Imports. Our certified technicians will provide the best care you’ll not find anywhere else. For all your automotive service needs, bring your vehicle to Fuccillo Imports. Our certified technicians will provide the best care you’ll not find anywhere else.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(315) 782-1600

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
18352 US ROUTE 11 Watertown, NY 13601
Service après-vente's Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(596 Avis)

NR
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Natalie R.
Watertown, NY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/06/2022
0
Catégorie : Service
Very upset bad service
I was treated like a piece of crap

Client vérifié
Ellisburg, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Nice place
They do a great job

DK
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Denise K.
Ogdensburg, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/24/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Airbag clock spring
Tom was a tremendous help with resolving my issues. Thanks

BW
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Brenda W.
Adams Center, NY
ReScore Avis™
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/06/2022
client vérifiéVérifié Client
0
Catégorie : Service
Bad Review Discussion
Tom contacted me and we discussed my recent review. I changed my overall review score because I do appreciate that Tom reached out to me regarding my concerns. We went over every item on the estimate of needed repairs that I received and what I had learrned when I took the vehicle to a different inspection source. I told him that I wanted a thorough inspection but I did not appreciate the mechanic "padding" the estimate.

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/23/2022
Type de service : Maintenance
0
Catégorie : Service
Dishonest
I was told that I needed repairs that I did not need and a major problem (front brakes) was present that was not found.
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown a répondu le 03/02/2022 09:04 AM

Hello Brenda, Thank You for your time this morning nd like I said I will change oil and filter for you down the road no charge when you call me. Thanks again !!

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown a répondu le 03/07/2022 05:24 AM

thank you for your rescore

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM

Client vérifié
Watertown, NY
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/21/2022
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
Overall great job
Jessica was amazing as usual. Quick to return my vehicle to me. Price was fair just didn’t feel like I got the best alignment. Still recommend them!

Client vérifié
Mannsville, NY
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/16/2022
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
Normal Maintenance
Will return for future maintenance. Recommend the Hyundai brand for all your vehicle needs.
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown a répondu le 02/17/2022 01:20 PM

Thank You for your business ! Since your completly happy with our service dept. would you please rescore use with a 5 star ? Than would be the best Robert. Thank You again
Tom Torkildsen
Service Manager
Fuccillo Imports

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM

FE
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Faith E.
Pulaski, NY
ReScore Avis™
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/14/2022
client vérifiéVérifié Client
1
Catégorie : Service
eng replacment
upper management listened to me and tried to take care of it but lower management needs to be overhauled and service needs to double check there work

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/13/2022
Type de service : Maintenance
1
Catégorie : Service
eng replacment
poor lower mangment
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown a répondu le 02/14/2022 06:42 AM

Mr.Earle. thank You for your time this morning.I get where you are coming from and agree with you.If you can,Please give me a change to fix the problems in my service dept.I am working on this.Thank You again mr. Earle

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown a répondu le 02/14/2022 08:33 AM

Thank you mr.EArle

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM

DK
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Denise K.
Ogdensburg, NY
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2022
client vérifiéVérifié Client
10
Catégorie : Service
Airbag clock spring replacement
Tom took care of our concerns from the first visit and he was extremely courteous and professional. Thanks for everything.

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/11/2022
Type de service : Repair
1
Catégorie : Service
Airbag Clock Spring Recall
Went to dealership to get the Airbag Clock Spring replaced. After confirming the airbag light was on continuously and the vin number for the part months in advance, I drive an hour and a half to the dealership only to be told they had to order the part and would call me. This happened an hour and a half after I arrived.
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown a répondu le 02/14/2022 06:06 AM

Morning mr.Kerr,Thank You for speaking to me this morning,I am asking you to please give us a rescore.I'm sorry we didn't have parts here and the long delay.We will do better !! Thank You again
Tom Torkildsen, Service Manager

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown a répondu le 02/14/2022 06:07 AM

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown a répondu le 02/23/2022 07:27 AM

Thank You For your rescore !!!

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM

MS
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Michelle S.
Lacona, NY
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2022
client vérifiéVérifié Client
10
Catégorie : Service
Service
This team has gone out of their way to assist me.

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/07/2022
Type de service : Repair
2
Catégorie : Service
Did NOT complete work they said they did
Routine maintenance was part of purchase of new car. First attempt at routine maintenance and was lied to - did NOT complete tire rotation and said they did. Know this because one wheel had a mark on it and when returned, same spot on the car.
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown a répondu le 02/28/2022 05:37 AM

Michelle
Thanjk You for the rescore

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown a répondu le 03/01/2022 06:55 AM

Thank You Again !

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM

SP
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Sherry P.
Waddington, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Very well
Very well take good care of car and treat you good

JN
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James N.
Gouverneur, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Exceptional service and customer friendly
The very best service I could have received. I have been buying vehicles from Fuccillo in Watertown for over ten years. Their service department is always spot on and The sales department are a step above all others.

BP
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Bonnie P.
Newton Falls, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
The staff is always great to me. Ernie is always very kind to me and helpful. Thank you ernie

LL
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Louise L.
Central Square, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Professional
Very friendly staff always professional and courteous

Client vérifié
Fort Drum, NY
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/28/2021
Type de service : Maintenance
client vérifiéVérifié Client
6
Catégorie : Service
waiting time for the vehicle.
customer service was good but the wait for my vehicle was long. I waited for my vehicle for two months.
THOMAS A T., SERVICE MANAGER de Fuccillo Hyundai of Watertown a répondu le 12/31/2021 12:33 PM

Jayson, I'm sorry we took so long on your vehicle.We have had many engines to replace and Hyundai is not the fastest on shipping parts. Please call me at 315-782-1600 I am the service manager for hyundai and Subaru here. Thank You and happy new year

TOM TORKILDSEN SERVICE MANAGER 315-782-1600 THOMAST@FUCCILLO.COM

PH
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Patricia H.
Lisbon, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Sales man chuck was wonderful
I was very pleased with the salesman chuck. He was very professional yet personable this is my third Hyundai and I have always had a good experience with sakes and service
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.