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Friendship Hyundai of Johnson City

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(2 041 Avis)
71
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,8/5Évaluation globale 2,8/5Évaluation globale 2,8/5Évaluation globale 2,8/5Évaluation globale 2,8/5
87
Total des ReScores
4,7
Moyenne de ReScore
71
Score NPS ®

Détails de l'entreprise

À propos

Friendship Hyundai Of Johnson is staffed with expert technicians who provide quality Hyundai repair and maintenance. Our factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Friendship Hyundai Of Johnson is staffed with expert technicians who provide quality Hyundai repair and maintenance. Our factory certified technicians are trained to ensure your Hyundai runs well for the road ahead.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(423) 461-4500

Heures d'ouverture

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
3408 North Roan Street Johnson City, TN 37601
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(2 041 Avis)

SM
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Sam & Tammy M.
Newland, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/24/2023
10
Catégorie : Service
Wonderful people to work with
Jay Reedy was our sales Rep. I have little knowledge about cars and we needed a special type for a power wheelchair lift. I had been to several other locations trying to figure out what we needed with no results and left feeling like an idiot. Mr Jay was so helpful, he answered every question and if he wasn’t 100% sure he would find the answer.(Mr. Jordan was also wonderful help to us and very kind) Mr. Jay wasn’t pushy he took his time and showed us several different options he even helped me with the wheelchair. The next day I was overthinking our purchase and called back. He took the time to recheck everything for us. Ms. Savannah the online rep even came out and introduced herself such a sweet young lady. Everyone we met was wonderful. I would recommend this company. The next time I need a car new/used I will go back to them.

JH
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Judy H.
Elizabethton, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2023
10
Catégorie : Service
New vehicle purchase
Billy Fusher and James McKeenan were informative, courteous and helpful. They were by my side supporting my decisions during every step of the purchase.

SD
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Skip D.
Johnson City, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2023
10
Catégorie : Service
Awesome
Scotty is the Best. Second car purchase, and he helped us so much!!!

TA
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Todd A.
Abingdon, VA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/30/2022
0
Catégorie : Service
The worst!
Don't let these crooks touch your vehicle! Apparently we are not alone! We responded to a recall notice and our car was rendered undrivable. Then we were told we needed a 2000 repair to fix the problem they caused. We are taking Friendship to court immediately!

TA
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Todd A.
Abingdon, VA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/30/2022
0
Catégorie : Service
Worst dealership
If I could give them zero stars, I would. Following a recall, our 2016 Veloster could not be driven home. We were told that we would have to pay 2000 for a repair. Instead, I'll spend 2000 reporting and suing this reprehensible business!

JH
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Jack H.
Johnson City, TN
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/17/2022
5
Catégorie : Service
Vehicle trade
On May 3rd I traded my Ram in for a 2019 Tucson and cash. The Tucson has non matching tires and was not clean. Two weeks later I am still waiting for my check. Called finance no answer or an opportunity to leave a message. Sales person Billy did a great job.

Client vérifié
Johnson City, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service
Service department staff were very friendly. I was treated like a queen.
Alycia F. de Friendship Hyundai of Johnson City a répondu le 03/30/2022 01:36 PM

Thank you for completing this review! We appreciate you and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

PC
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Pamela C.
Church Hill, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service
The service department is exceptional. Always so helpful and friendly.
Alycia F. de Friendship Hyundai of Johnson City a répondu le 03/29/2022 07:33 AM

Thank you for completing this review! We appreciate you and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

Client vérifié
Blountville, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Commented to our customers
At this dealership, above and beyond customer’s expectations is how the whole staff is driven. Nothing else is offered.
Alycia F. de Friendship Hyundai of Johnson City a répondu le 03/29/2022 07:32 AM

Thank you for completing this review! We appreciate you and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

Client vérifié
Kingsport, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great customer service
These guys and girls went above and beyond to make me feel important!
Alycia F. de Friendship Hyundai of Johnson City a répondu le 03/29/2022 07:32 AM

Thank you for completing this review! We appreciate you and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

JP
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James P.
Unicoi, TN
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/16/2022
Type de service : Maintenance
client vérifiéVérifié Client
5
Catégorie : Service
Blah blah blah
Blah blah blah
Alycia F. de Friendship Hyundai of Johnson City a répondu le 03/17/2022 07:10 AM

Thank you for completing this review. Someone will be in contact with you shortly.

Alycia Faulk
Customer Service Representative
423-461-4500

JP
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James P.
Kingsport, TN
2022 Hyundai Ioniq Hev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
They really are dealin’
Good, friendly staff really help you find the right vehicle for you. Our guy went the extra mile to get everything done without us waiting around for hours. We were impressed by everyone at dealership
Alycia F. de Friendship Hyundai of Johnson City a répondu le 02/21/2022 06:31 AM

Thank you for completing this review! We appreciate you and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

KL
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Kenny L.
Johnson City, TN
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/10/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Service
Took car in for oil change & to check noise in front end. Left front wheel bearing was bad,part in stock let them change it. In the process technician broke another part, no fault on his part. They ordered the part & said it would be Wed before it came in. Wed came & no part or reason why. A few calls resulted in nothing solved. Made a personal visit to dealer on Thursday where an adviser said FedEx had delivered it to their hub in Indianapolis, Indiana. Went back Fri to find out the weather had shut all shipping down till it cleared. In the mean time Jessica Campbell had secured a loaner vehicle for us to drive since they had our vehicle since Monday & wasn't sure when the part would be in. When the part came in, they were quick to get it fixed & back to us, that was on Tuesday. Could you please let the owner of Friendship Automotive Mitch Walters & the GM of the JC Hyundia dealership & head service adviser know that Jessica Campbell turned a bad situation into a better situation. In fact she's the reason why I'll go back for sales & service.
Alycia F. de Friendship Hyundai of Johnson City a répondu le 02/11/2022 08:32 AM

Thank you for completing this review! We appreciate you and look forward to serving you in the future. I will be more than happy to pass along the positive review about Jessica. Thank you for letting us know!

Alycia Faulk
Customer Service Representative
423-461-4500

Client vérifié
Kingsport, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Experience
Great service department that is courteous and efficient.
Alycia F. de Friendship Hyundai of Johnson City a répondu le 02/10/2022 12:43 PM

Thank you for completing this review! We appreciate you and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500

TW
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Teresa W.
Piney Flats, TN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/08/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Hyundai Tucson
I absolutely love my Hyundai Tucson. I was set on this SUV from the beginning, actually another dealership found it for me. But I’ve taken it to have maintenance done on it at Johnson City Hyundai, they are very professional.
Alycia F. de Friendship Hyundai of Johnson City a répondu le 02/09/2022 07:03 AM

Thank you for completing this review! We appreciate you and look forward to serving you in the future.

Alycia Faulk
Customer Service Representative
423-461-4500
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.