business image

Freeman Hyundai

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(2 334 Avis)
72

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5
111
Total des ReScores
4,9
Moyenne de ReScore
72
Score NPS ®

Détails de l'entreprise

À propos

FREEMAN Hyundai has a team that will work with you to satisfy all of your car service needs. We have been owned an operated by a Dallas family for over 55 years, and believe our customers should be treated like family. FREEMAN Hyundai has a team that will work with you to satisfy all of your car service needs. We have been owned an operated by a Dallas family for over 55 years, and believe our customers should be treated like family.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(972) 438-4801

Heures d'ouverture

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
1800 E. Airport Freeway Irving, TX 75062
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(2 334 Avis)

NL
gravatar
Noel L.
Keller, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/10/2023
0
Catégorie : Service
Terrible First Service Department Experience
I had my first visit to the Service Department at Freeman Hyundai on 6/8/23 for my first oil change. I also had an issue with my rear passenger seatbelt, it was stuck. The service manager refused to cover it (repair) under the warranty because it wasn't a manufacturer defect! In my opinion it most certainly was! I've never had a seatbelt on any car I've owned get stuck and twisted so easily, that's not normal and no one was messing with it except to try to get it undone, and we couldn't.
I'm so disappointed with my first appointment to your service department, not a good first impression at al! The service advisor Carina was great though, it wasn't her fault and she only charged for half an hour labor. $125!
I'm so upset, I spend approximately $40k on a car with an extended warrant and to be charged for something so minor which again like I said is not a normal occurrence, it appears to me that it most certainly is a defect. It is UNFAIR!
Freeman Hyundai Service Department has left a bad taste in my mouth, so to speak, no common courtesy . Again, I'm SO disappointed!
I wrote to them, no response and I spoke to main Hyundai, they didn't do anything either! Boo
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.