Vérifié ClientThank you for taking the time to provide your feedback. I’m very sorry to hear about the issues you encountered during your experience, and I completely understand your frustration.
Regarding the price increases, I can imagine that must have been frustrating, especially when it happened multiple times. I will make sure your comments reach the relevant team to look into how we can better communicate and manage estimated costs moving forward.
I also apologize for the confusion at the service desk and the delay you experienced in getting assistance. That’s definitely not the level of service we aim to provide. I’ll make sure to share this with the team to improve the flow of customer service and ensure that everyone is getting the attention they need in a timely manner.
As for the situation with the payment, I understand how that must have felt uncomfortable. We definitely should have communicated more clearly about the payment process and options upfront, and I apologize for the inconvenience caused by the miscommunication. It’s not ideal to have been put in that position, especially with the added confusion of being taken to the bank. I’m glad the issue was addressed, but I will ensure that we refine our approach to payment handling and provide more clarity in the future.
Thank you again for sharing your experience. We take this seriously, and I hope we can make your next visit much smoother. If you have any additional concerns or suggestions, please don’t hesitate to reach out.
Jeremy Dugan - General Manager
Frank's Auto Collision
Office: (949) 498-5503