I've bought two new cars in the last 5 years, and each time I gave the dealers auto shop a chance, and both times I was disappointed and ended up back at Franconia Auto. Joe and staff give that personal touch that so many large businesses are missing. He always makes a point to call if any major work needs to be done, and if I have questions, he doesn't make me feel stupid, like most dealerships do, especially since I'm a woman. I would, and have, recommend Franconia Auto to anyone would wants that small business, personal and trusting relationship. They're great!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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